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Reply All handling

Posted on 2011-02-18
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Last Modified: 2012-05-11
I'm sending an email from a nonexistent address.  When the user replies, they use the reply-to field.

I'm curious if I can control how a client handles a  "reply all".

Google Apps uses the from and reply-to fields for a "reply all".

Yahoo mail uses only the reply-to for a "reply all"

Outlook 2007 uses the reply-to and the To files for a "reply all".  

Can I force clients to use only the reply-all?
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Question by:md168
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LVL 6

Expert Comment

by:t-max
ID: 34929811
Why not send the email directly from the address in "reply-to"? Anyway you give them a way to contact you...
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Author Comment

by:md168
ID: 34930468
Because the real reply is a randomly generated email address.  The belief is that if people see it, then it might cause more confusion the problem of people clicking "reply all".
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Accepted Solution

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t-max earned 500 total points
ID: 34932331
So why not use instead the real email address in the "from" field?
There's no way for you to control how each email client (Outlook, Thunderbird, etc.) or web mail site (Gmail, Yahoo!, etc.) populates the TO: and CC: fields after you hit "Reply All".
The standard for email handling doesn't specify any "flag" to control a client behavior, so you won't be able to do what you want. Here you have some talking about the new RFC  2822 standard related to setting "reply-to", in case you are bored: http://woozle.org/~neale/papers/reply-to-still-harmful.html
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Author Closing Comment

by:md168
ID: 34935386
This is what I expected.  I will ask my developers to change the From, but I don't think management will allow it.  I will read the link you send.  thanks
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