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Windows XP Hangs At Boot

Hello Experts!

Took in a client’s PC that will not boot into Windows.  XPP w\SP3….but I can’t say for sure on the SP because it won’t boot.  If I allow the PC to boot normally, it sits\hangs at the Windows logo or splash screen.  The blue progress bar moves but the PC never boots on into Windows.  If I try and boot to Safe Mode, it sits\hangs at mup.sys.

Tried to do a repair installation from the setup disk, but when that process reboots the PC, it’s right back to the above state.

Reseated the graphics card and memory…no luck.

Pulled the drive and attached to my bench PC via USB and checked SMART info with Crystal Disk Info.  CDI reports drive state as “Caution” with a “Current Pending Sector Count” and “Uncorrectable Sector Count”.

I am currently running Acronis to grab an image and when that is done, will run a Fabs Auto Backup, (“For Techs” version).

Plan on placing the drive back into the PC and running chkdsk /r and fixmbr from the Recovery Console …after the backup are done.

If that doesn’t fix it, I’ll try restoring the image to a new drive.

If that doesn’t work, I do a clean install of XPP and migrate the data back using Fabs.

Looking for thoughts and or suggestions on anything I have missed or should try.  I have run into this issue before and usually a Windows Repair install fixes it.

THANKS in advance!
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snake454
Asked:
snake454
1 Solution
 
msluneckaCommented:
I've usually found the mup.sys problem to be hardware related.  I've had it be everything from a power supply to the hard drive.

Those are the two I would start with...power supply first then hard drive.
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Sudeep SharmaTechnical DesignerCommented:
>>>Reseated the graphics card and memory…no luck.

Did you performed memory test using Memtest86+, to perform this test download UBCD (www.ultimatebootcd.com) and run the memory test?

Sudeep
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onemadeyeCommented:
When you slaved the HD to another PC (via USB as you said) can you browse its contents ?
If not then I think it's a HD problem not Windows problem.
A new clean installation of Windows might not help if it is a HD problem I think...
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JohnDeckerCommented:
When you did the repair was it with SP3? If so I have found SP2 works where an SP3 repair hangs as described.
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snake454Author Commented:
SSharma - I have a UBCD Win CD and I'll try the mem test...THANKS!

onemadeye - Yest I can browse the drive via usb and Acronis successfully created an image

JohnDecker - GREAT tip!  I'll try that.  THANKS!
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snake454Author Commented:
It was the hard drive.  Used a neat utility, (Fab's AutoBackup 4 Tech), which can extract user profiles from a dead OS as long as you can slave the drive.  THANKS!
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