Took in a client’s PC that will not boot into Windows. XPP w\SP3….but I can’t say for sure on the SP because it won’t boot. If I allow the PC to boot normally, it sits\hangs at the Windows logo or splash screen. The blue progress bar moves but the PC never boots on into Windows. If I try and boot to Safe Mode, it sits\hangs at mup.sys.
Tried to do a repair installation from the setup disk, but when that process reboots the PC, it’s right back to the above state.
Reseated the graphics card and memory…no luck.
Pulled the drive and attached to my bench PC via USB and checked SMART info with Crystal Disk Info. CDI reports drive state as “Caution” with a “Current Pending Sector Count” and “Uncorrectable Sector Count”.
I am currently running Acronis to grab an image and when that is done, will run a Fabs Auto Backup, (“For Techs” version).
Plan on placing the drive back into the PC and running chkdsk /r and fixmbr from the Recovery Console …after the backup are done.
If that doesn’t fix it, I’ll try restoring the image to a new drive.
If that doesn’t work, I do a clean install of XPP and migrate the data back using Fabs.
Looking for thoughts and or suggestions on anything I have missed or should try. I have run into this issue before and usually a Windows Repair install fixes it.
THANKS in advance!