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Any USB Device/port freezes XP Clean Install/Updated SP3, works outside.

Posted on 2011-02-18
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Last Modified: 2012-08-13
Just Installed Windows XP Pro on a PC. Installed sp2/sp3/updates.  
Any USB device plugged into any port while being in the Windows XP OS, freezes the PC.

I have deleted everything USB in devmgmt and rebooted. still freezing!

Just to clarify again, it works outside XP Pro, i.e Minixp
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Question by:aacrz
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by:Aaron Tomosky
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Upgrade mb bios? Change bios setting to plug and play os?
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by:dstewartjr
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Have you tried from device manager make sure show hidden devices is shown then uninstall all devices related to USB.  Then reboot to allow system to reinstall them.
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by:bz43
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This is a long shot: If you're using a laptop shut down your pc.  Remove your battery and remove the AC Adapter (if connected) for 30 minutes.  Then place the battery back in and start. See what happens.

Have you read "Advanced troubleshooting tips for general USB problems in Windows XP" at http://support.microsoft.com/kb/310575 ?

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by:aacrz
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dstewartjr: Please reread
"I have deleted everything USB in devmgmt and rebooted. still freezing! "
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by:dstewartjr
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Oops, sorry 'bout that


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by:dstewartjr
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There may be some options for you to try here


http://www.usbman.com/WinME%20USB%20Guide.htm
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by:edbedb
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But dstewartjr said "make sure show hidden devices is shown then uninstall related to USB"

I didn't see where you did that.
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by:edbedb
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I would do that again then delete the following files.

C:\windows\system32\drivers\usbhub.sys
C:\windows\system32\drivers\usbohci.sys
C:\windows\system32\drivers\usbport.sys
C:\windows\system32\drivers\usbd.sys
C:\windows\system32\drivers\usbehci.sys
C:\windows\system32\usbui.dll

Then restart the computer.
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by:aacrz
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There is a Usbuhci.sys but not an ohci, different files or same?
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by:aacrz
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no difference, Froze right up!
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ded9 earned 500 total points
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Boot the computer in safe mode with networking and then try to connect the usb device. Pl post the results.

I hope your are not using usb hub because that might be the problem.



Ded9
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by:nobus
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try to connect with an usb hub
what was the reason for OS reinstall ?
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by:cantoris
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Are you having to use a PS2 keyboard and mouse then?

Find what chipset your motherboard uses, go to that website and download and install updated chipset drivers "chipset infs".
eg Try here: http://www.intel.com/support/detect.htm?iid=dc_spotlight_dctop10

Send your PC to Microsoft Update and get everything it offers you including any drivers.
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by:aacrz
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Ded9- not using a USB HUB
nobus- system had plethora of viruses/trojans/filesystem was corrupt.
cantoris- Yes I am using PS2 KB/Mouse.
will try chipset drivers.
will do the driver update!
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by:cantoris
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Another thought if a bit of a longshot - do try checking your RAM!

http://www.memtest.org/#downiso
 - I prefer the one labelled "Download - Auto-installer for USB Key (Win 9x/2k/xp/7)"
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by:nobus
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for updating drivers, try drivereasy (free) : www.drivereasy.com
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by:ded9
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Did you check in safe mode with networking.


Ded9
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by:aacrz
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I did check Ram with memtest, it passed.
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by:edbedb
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If you disable the USB ports in the Device Manager, does it still lock up?
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by:nobus
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did you try drivereasy?
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by:PachoVilla
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Maybe worth checking if there is an USB function in your BIOS,
saying legacy USB support (2.0 / 3.0) or something in that trend.
And then try a different setting.
(Also clean the USB port with some cleaning alcohol just to make sure)

I also noted you haven't yet replied if you did a BIOS upgrade yet.
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by:aacrz
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Sorry guys, Turned out to be a hardware issue! I disconnected JUSB2 for the front USB, and all is well.
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