Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 417
  • Last Modified:

Desktop crashes when I open My computer

I have a strange issue which I can't describe fully.  I'll do my best.  I have a xp machine sp3 When I click on the my computer icon or try to explore the desktop crashes.  It shuts everything down on the desktop and starts it again.  I'm a bit stumped as to what can be the cause.  I can't do a system restore because the user on has it set for the day before.  I'm not sure what to do.  Has anyone ever seen this before?
0
WellingtonIS
Asked:
WellingtonIS
  • 5
  • 5
  • 3
  • +3
1 Solution
 
sjklein42Commented:
First thing is to check the System Event Log.  

run eventvwr.exe
0
 
WellingtonISAuthor Commented:
I did and except for a paging file error
An error was detected on device \Device\Harddisk0\D during a paging operation...  
and the device \Device\Ide\Ideport0 did not respond within the timeout period.

Hardware issue?  If so it doesn't happen in safe mode.  I scanned for viruses too.
0
 
Sajid Shaik MSr. System AdminCommented:
create a new profile and check.

all the best
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
sjklein42Commented:
ouch

You do have a backup, right?
0
 
sjklein42Commented:
Sorry, didn't mean to be glib.

Seriously, though, I would do a full image backup and restore to a new drive.

0
 
davy999Commented:
Have you tried going in safemode press f8 on start up and see if you have the same problem
Try last good known configuration
have you recently installed any drivers
0
 
nobusCommented:
try updating your drivers -  from manufacturer site, or use driver easy :  www.drivereasy.com
other than that, you can run sfc, or  a repair install :
http://www.updatexp.com/scannow-sfc.html                        SFC use in XP
http://www.michaelstevenstech.com/XPrepairinstall.htm      

** not sure what you mean with " I can't do a system restore because the user on has it set for the day before" ??  are there no restore points?
0
 
edbedbCommented:
As suggested earlier by sjklein42, "do a full image backup" and do it NOW. You can play around trying to fix it afterward.

If this is being caused by the hard drive which would be my guess, it won't be long before you lose everything.
0
 
WellingtonISAuthor Commented:
The strange thing is I've reinstalled Service Pack 3 and it's actually working, I can open "My Computer" again but the machine is sluggish... I'm still getting those same errors and I'm thinking that the problem exists on the MB and not the drives.  I tested the drives and the memory with the Ultimate Boot Disk and everything seemed ok - all tests passed.

I'm getting atapi error 9 - the device \device\ide\ideport0 did not respond within the timeout period. - the atapi is the CD. the other is a warning - Disk 51 - An error was detected on device \device\Harddisk0\D during a paging operation.  I'm confused by this one cause there's no D drive - D is the CD.
0
 
edbedbCommented:
Have you imaged the drive or at least made a backup yet?
0
 
WellingtonISAuthor Commented:
Yes.  I have the data.
0
 
edbedbCommented:
The hard drive appears to be failing. If you run chkdsk on it you should get some errors that chkdsk will attempt to repair. After it's finished, running it again should come out clean if the drive is any good.
0
 
sjklein42Commented:
I use a product called SpinRite to test, diagnose and (sometimes) repair bad hard drives. Sorry, it is not free but I have gotten good use from it.

http://www.grc.com/spinrite.htm
0
 
nobusCommented:
you can use one of these, to exercixse, test the cd drive - it can be the cause
**note that it can be the controller on the mobo too..
ttp://www.passmark.com/download/index.htm                     Burnin test
http://fileforum.betanews.com/detail/CDDVD_Diagnostic/966067245/1         CD/DVD diag
      http://www.fonerbooks.com/ide_cd.htm                                    "     "
0
 
sjklein42Commented:
To see if it is the CD drive or not, open the box and unplug the power from the CD drive.  Then boot and see if the problem goes away.

A stupid question maybe, but you have already made sure there is no CD disc in the drive, haven't  you?
0
 
WellingtonISAuthor Commented:
Ran check disk no errors.  No cd's in the cd drive either.  I'm going to take out the cd drive and see if that's my issue.  I think the controller may be the issue.
0
 
nobusCommented:
testing with anothe drive will show that - also - try another cable, and connector too
0
 
WellingtonISAuthor Commented:
Finally discovered that it is indeed the hard drive. thanks everyone
0

Featured Post

Receive 1:1 tech help

Solve your biggest tech problems alongside global tech experts with 1:1 help.

  • 5
  • 5
  • 3
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now