CompuHero
asked on
LogMeIn Rescue VS TeamViewer Corporate
I would like to start helping my clients remotely. But I don't want my clients to permanently have an application running in the background. I have seen many different options in order to do this, but I have narrow it down to these two: LogMeIn Rescue and TeamViewer Corporate. Here are some of the things that I would love to have:
I know that there might be other options out there, but I only want to know which of these two is the winner. I would also like to insert my company's name into the software (but this is not too important to me).
And the WINNER is . . . please don't forget to explain why you think one is better than the other.
Thanks for all your help :-)
1. Access through my website
I want to have a link they click and voila! I'm in helping them with all their computer problems.2. Windows & Macintosh Compatible
I need to provide support to apple users and windows users3. Firewall & Security Friendly
If a government employee calls for help, I need to be able to access his/her computer without having them change any of their security settings.4. Expandability
At one point, I would like to have 5 or 10 techs helping customers 24/7.I know that there might be other options out there, but I only want to know which of these two is the winner. I would also like to insert my company's name into the software (but this is not too important to me).
And the WINNER is . . . please don't forget to explain why you think one is better than the other.
Thanks for all your help :-)
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I have used both of them with free version.
I will go for teamviewer, because it give you ease to access client on temviewer website there is a small utility your client has to install that utility from the website and he has to tell you temporary password shown on his screen.
you can easily access and afterwords it will not pop up at your client.
using teamviewer you are bypassing almost every firewall setting which is extremely powerful.
your requirements will be fulfill by using teamviewer not sure about logme in but consume more resources for sure.
hope it would be informative for you.
I will go for teamviewer, because it give you ease to access client on temviewer website there is a small utility your client has to install that utility from the website and he has to tell you temporary password shown on his screen.
you can easily access and afterwords it will not pop up at your client.
using teamviewer you are bypassing almost every firewall setting which is extremely powerful.
your requirements will be fulfill by using teamviewer not sure about logme in but consume more resources for sure.
hope it would be informative for you.
just a fyi symantec and other major companies use logmein rescue
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER