I would like to start helping my clients remotely. But I don't want my clients to permanently have an application running in the background. I have seen many different options in order to do this, but I have narrow it down to these two: LogMeIn Rescue and TeamViewer Corporate. Here are some of the things that I would love to have:
1. Access through my website
I want to have a link they click and voila! I'm in helping them with all their computer problems.
2. Windows & Macintosh Compatible
I need to provide support to apple users and windows users
3. Firewall & Security Friendly
If a government employee calls for help, I need to be able to access his/her computer without having them change any of their security settings.
At one point, I would like to have 5 or 10 techs helping customers 24/7.
I know that there might be other options out there, but I only want to know which of these two is the winner. I would also like to insert my company's name into the software (but this is not too important to me).
And the WINNER is . . . please don't forget to explain why you think one is better than the other.
Thanks for all your help :-)