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Windows XP can not get network connection/ IP Address

Posted on 2011-02-19
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Last Modified: 2012-05-11
I have a client PC with Windows XP on it.  We can not get an IP Address on the computer when it is set to get an IP automatically.  It just keeps trying to Acquire a network address.
If I set the IP to static it gets an IP address but there is no Internet.
I changed the network card to rule that out but same thing.
I have installed Adaware, Spybot, Superantispyware and Malwarebytes and they have picked up some things, but still no network connection.

The other thing is that if I set in a static IP address it keeps coming up saying I must shut down and restart the computer before the settings take effect.

I am presuming there is a virus or spyware causing all of this but I just cant find it.
Has anyne else come across such an issue
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Question by:mbelletty
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35 Comments
 
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by:dbrunton
ID: 34932546
Where is it supposed to be getting its IP address from?  Are you connected to a router or domain server or what?  Are there any other computers on this network?
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Author Comment

by:mbelletty
ID: 34932555
It is supposed to be getiing an Ip from a modem/router.  Other computers are find on the same home network.  I have tried it on two different home networks and the same thing happens
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Expert Comment

by:ChiefIT
ID: 34932577
Are your network cables good?

I know that sounds silly, but it has happened before where a cable baffled a bunch of experts on one of these threads..It's just one of those things you have to rule out.

If network cables are good, try logging onto safe mode with network support and see if your driver is jacked.
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Author Comment

by:mbelletty
ID: 34932585
Forgot to mention, I have tried it in Safe mode and the same thing happens.  Can not get an IP.
I have tried different network cables too.
This issue was happening at the clients house, so bought the case home to my network.  Same thing happening.
I can only presume it is a virus or spyware.

I have uninstalled the network card in device manage and restarted the pc but still no good.
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by:dbrunton
ID: 34932595
OK

Then give it a static IP address the same as another computer on the network.

Same IP address.
Same subnet mask
Same default gateway
Same DNS servers.

Now change the last number in the IP address.  Add 1 to it and save the settings and reboot.  See what that does.
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by:dbrunton
ID: 34932600
Note that this well may be a NIC card or chip failure as well.
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by:los_cm
ID: 34932603
First I would check if any traffic is actually flowing.
Try pinging the default gateway or just another device on the same subnet.
If that doesn't work try reinstalling the IP Protocol stack. If that doesn't prove with positive results, see what you get in safemode. Let me know either way.
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Expert Comment

by:JAN PAKULA
ID: 34932617
you probably have proxy server setting enabled in internet explorer
go to internet options --|> connections --> lan settings - and change to automatic - you can also have browser hijack run this free version

http://www.malwarebytes.org/

Jan ICt TECH MA CCNA
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Author Comment

by:mbelletty
ID: 34932634
OK, gave it :
IP 192.168.1.45
Subnet: 255.255.255.0
Gateway 192.168.1.1 (confirmed this is my router address)

Can not ping the gateway. Although it says it is connected to the network with manual configured NIC.

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by:ChiefIT
ID: 34932637
If you select dynamic IP, you should recieve a 169... address if no DHCP offers you an IP address. Can you ping that address? If so, your computer is fine and I would go to the switch to see why your switch port is knocking you down, maybe do to MAC filtering for security reasons or the switch port is not active?
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Author Comment

by:mbelletty
ID: 34932655
I dont think it is the switch as it is doing the same thing at my clients house and my house, thereofre 2 different switches it is doing the same thing on.
 
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Expert Comment

by:ChiefIT
ID: 34932658
If it's not  a switch issue, I would reset the TCP/IP stack. This MS article will guide you through it. Use the manual method:

http://support.microsoft.com/kb/299357
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Author Comment

by:mbelletty
ID: 34932698
I have done this.  It changed the settings back to get IP automatically.  Still can not get an IP though.
I am sending these messages from a good computer on the exact same network, therefore the modem/router is working good.
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Author Comment

by:mbelletty
ID: 34932705
Also it just stays on "Acquiring network address" it does not issue a mac address to it at all
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by:Here2Help
ID: 34932781
hey.

Have you tried Winsock XP Fix?
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by:JAN PAKULA
ID: 34932912
maybe mac filter on router?
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by:edbedb
ID: 34932942
If Norton or Symantic is or has been on this computer try running the removal tool.
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US
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by:ChiefIT
ID: 34933420
There are other forms of network security that can block DHCP, like ISA firewall. But that doesn't explain why you can't give it a Static IP address.

How many nic ports do you have on this machine right now (disabled or not)?

What firewallsare you using?

You might also look in DHCP logs for logging?  http://support.microsoft.com/kb/298367

You didn't enable something like BootP, did you?
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by:Bozos22
ID: 34935254
Have you tried another network card?
I agree with dbrunton, it may be a network card issue.

In the past I've seen a network card act in a similar fashion and after replacing the network card it worked fine.
I would try another network card if you have one available.
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Author Comment

by:mbelletty
ID: 34935483
I have tried another network card as I thought I had mentioned above.
Once again I dont think it is the router otherwise it owuld be 2 routers doing the same thing.  It has to be computer issue
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Author Comment

by:mbelletty
ID: 34935497
I have tried WinsockXP fix, no change.
The computer has McAffee Internet Security.  I have diabled the firewall, still no change.

I am going to have to admit defeat on this one and just reinstall Windows Xp
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by:ChiefIT
ID: 34935499
Did you check the BIOS to see if this was disabled?
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by:dbrunton
ID: 34935510
Yes, apologies.  You did mention you had tried a different NIC.

>>  Superantispyware and Malwarebytes and they have picked up some things,

What sort?
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Author Comment

by:mbelletty
ID: 34935558
Does anyone know if I can manually update malwarebytes definitions ?
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by:dbrunton
ID: 34935580
It seems that was possible once.

But go here http://malwarebytes.gt500.org/
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by:dbrunton
ID: 34935586
And see http://www.mytechguide.org/2010/02/25/how-to-manually-download-definition-updates-for-malwarebytes-anti-malware/

Note that this method may not work with the latest.  Refer to the previous link.
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Expert Comment

by:ChiefIT
ID: 34936006
You know, I wonder if there is a problem with the bind order:

How to change the binding order of network adapters
Click Start, click Run, type ncpa.cpl , and then click OK.

You can see the available connections in the LAN and High-Speed Internet section of the Network Connections window.
On the Advanced menu, click Advanced Settings, and then click the Adapters and Bindings tab.
In the Connections area, select the connection that you want to move higher in the list. Use the arrow buttons to move the connection.

Notes
The Adapters and Bindings tab lists the connections in the order in which the connections are accessed by network services. The order of these connections reflects the order in which TCP/IP or the next available protocol is bound to the network adapters. The bindings for remote access connections apply to all remote access connections.
The Provider Order tab lists the network providers for this computer. You can use the arrow buttons to change the order in which these providers are accessed. You can arrange the order in which the computer accesses information about the network. Providers and other connections are accessed in the order in which the providers and the connections are listed.
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Author Comment

by:mbelletty
ID: 34936087
I just installed another hard drive and installed WIndows Xp.  It works fine.  So it is definitely software related.

Chief I will try your last suggestion, otherwise I will have to abandon trying to solve this one.

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Expert Comment

by:edbedb
ID: 34936206
"The computer has McAffee Internet Security"

I would try removing McAfee first. You can get the removal tool here.
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
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Author Comment

by:mbelletty
ID: 35006161
After trying everything listed, I had to revert to installing another hard drive and installing a fresh copy of Windows XP on the replacement drive and use the existing drive as a slave.

Not sure what it was but nothing would resolve the issue
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Expert Comment

by:ChiefIT
ID: 35042079
What am I thinking:

This is the duplex settings on the nic properties. Change them back to autonegotiate, instead of half duplex.
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Expert Comment

by:Here2Help
ID: 35043374
Hey.

If Norton products have been uninstalled on the system then remnants of Norton have been known to cause connection issues.

You could try using the Norton Removal Tool

But if there are Norton products on the system that the client needs then I wouldn't recommend using the tool.
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Expert Comment

by:Here2Help
ID: 35043401
By the way which service pack is XP running on?
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Accepted Solution

by:
mbelletty earned 0 total points
ID: 35187564
It is running SP3

Sorry all the only thing I could do to resolve was reinstall the computer.  that worked.  it was obviously a software related issue, but I just could not find it.  it was more economical to reinstall.

Cheers
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Author Closing Comment

by:mbelletty
ID: 35225112
It was the only thing that helped
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