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poor preformance when access network drive from outlook

Posted on 2011-02-19
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Last Modified: 2012-05-11
Hello all,

i have a strange phenomenon, hen users tried to access specific network drive (full of pictures) they generate poor performance and the drive open after 1 minutes or more this happen only from outlook when they tried to add file from this drive if thay access from other softeare or from my computer directly to the drive no performance problem occur.

Any ideas? We tried to use windows search in order to index the files but it’s not solve the problem
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Question by:Robert-Prodigy
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Expert Comment

by:Bawer
ID: 34933263
can you try disabling some of the addins in the outlook as you mentioned that user has no issue while accessing the drive and only incase of outlook this issue is there.
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Author Comment

by:Robert-Prodigy
ID: 34933358
tried that - all the addins disabled - still ca not access mormaly - only from outlook
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Author Comment

by:Robert-Prodigy
ID: 34933388
BTW - i have few workstation with the same problem !
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Author Comment

by:Robert-Prodigy
ID: 34937390
anyone?
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Expert Comment

by:Bawer
ID: 34938769
I am using outlook 2010 and the following two posts seems to have helped me also :) since i also felt that my outlook opens pics and PDFs a bit slower compared to other extensions.

What AV do you have ?


http://tompierce.blogspot.com/2008/04/outlook-2007-slow-to-open-messages-with.html
http://forums.techguy.org/business-applications/790739-solved-outlook-slow-when-opening.html
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Author Comment

by:Robert-Prodigy
ID: 34945204
Thank you, nut this is not working for me :( BTW we dont have an exchange its POP mailbox, in outlook express it working fine, from my computer, working fine, and all other software its working fine. we generate this problem only from outlook 2007 that we use and the same for 3 - 4 clients.

this happen even in putlook safemode and no addin enabled - AV it Eset i tried to disabled it - the same - tried to install windows search -- the same -- google desktop -- same -- try to index the drive from the drive prperties - same -- tried - defrag, clean temp, chkdsk, chkpst,

dtill the same..........!!!!!!
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Expert Comment

by:Bawer
ID: 34945449
well almost you have tried all the options, the only last option is to get this issue to Microsoft or wait for the next service pack for office 2007. One more idea which is coming to my mind is can you download 2010 outlook and see if the similar issue is with 2010 too if not then i am sure Microsoft will take care of the issue in next SP.
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Accepted Solution

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Robert-Prodigy earned 0 total points
ID: 34996029
solved this by create new windows profile - thx you all
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Author Closing Comment

by:Robert-Prodigy
ID: 35042275
Windows profile solve this
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