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Cannot ping www.gotomypc.com

Posted on 2011-02-19
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Last Modified: 2012-05-11
GoToMyPC tech support is baffled, my ISP tech support is baffled.

Going directly through cable modem cannot ping www.gotomypc.com.

Its as if my IP address is blacklisted...

Same happens on all computers on my network.

If I connect on other network don't have problem.

Did ESET scan.  Now doing MRT scan.
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Question by:hertzgordman
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by:andreizz
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Some servers have anti-ping protection, like my own http://info.tm.edu.ro no need to worry about it.
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by:hertzgordman
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Thanks but can't access the website either.  Also all my computers now show as offline.  In other words, I can no longer use GOTOMYPC, which I have been doing for years.

Worse comes to worse I will switch to LogMeIn or TeamViewer.  But it really bugs me why all of a sudden I would be blocked...

The GoToMyPC people claim they do nothing to block anyone.
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by:andreizz
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C:\Users\andreiz>ping www.gotomypc.com

Pinging www.gotomypc.com [66.151.158.183] with 32 bytes of data:
Reply from 66.151.158.183: bytes=32 time=199ms TTL=244
Reply from 66.151.158.183: bytes=32 time=189ms TTL=244

Ping statistics for 66.151.158.183:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 189ms, Maximum = 199ms, Average = 194ms
Control-C
^C

with this info go to your hosts files in the windows directory and add the following line:
66.151.158.183 www.gotomypc.com

this will help if your dns can't resolv the adress.
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Expert Comment

by:☠ MASQ ☠
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Has this just started or have you just set it up?
GotomyPC uses port:80 and some ISPs deliberately block this port as it's used for webhosting and so costs them more in traffic
I'm guessing your ISP will know why you can't use it.
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akahan earned 250 total points
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Here's what it's NOT:

blocked port 80 (because ping's not working either)
anti-ping protection (because www.gotomypc.com isn't working either)

Perhaps the DNS servers being used by your ISP are confused.  I would try two things:

1)  Check the hosts files on your PC's, and make sure they do not have gotomypc.com set to some particular numerical IP address.

2) manually set your DNS servers to something different than what they currently are: for example, 208.67.222.222 and 4.2.2.3.

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by:akahan
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Oh, and:

Can you ping 66.151.158.183 or, in your browser, get to

http://66.151.158.183 ?

If you can, but cannot get to www.gotomypc.com , then your problem is definitely DNS related.

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by:Lee W, MVP
Lee W, MVP earned 250 total points
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I agree - check your DNS servers.  You problem is not ISP related (unless your using your ISPs DNS servers).  Use different ones to test.  Who's DNS servers are you using?
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Author Closing Comment

by:hertzgordman
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Thanks the problem just went away so I am guessing it was something DNS related.

VERY frustrating!

Thanks to all!
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