• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 710
  • Last Modified:

Cannot ping www.gotomypc.com

GoToMyPC tech support is baffled, my ISP tech support is baffled.

Going directly through cable modem cannot ping www.gotomypc.com.

Its as if my IP address is blacklisted...

Same happens on all computers on my network.

If I connect on other network don't have problem.

Did ESET scan.  Now doing MRT scan.
0
hertzgordman
Asked:
hertzgordman
  • 2
  • 2
  • 2
  • +2
2 Solutions
 
andreizzCommented:
Some servers have anti-ping protection, like my own http://info.tm.edu.ro no need to worry about it.
0
 
hertzgordmanAuthor Commented:
Thanks but can't access the website either.  Also all my computers now show as offline.  In other words, I can no longer use GOTOMYPC, which I have been doing for years.

Worse comes to worse I will switch to LogMeIn or TeamViewer.  But it really bugs me why all of a sudden I would be blocked...

The GoToMyPC people claim they do nothing to block anyone.
0
 
andreizzCommented:
C:\Users\andreiz>ping www.gotomypc.com

Pinging www.gotomypc.com [66.151.158.183] with 32 bytes of data:
Reply from 66.151.158.183: bytes=32 time=199ms TTL=244
Reply from 66.151.158.183: bytes=32 time=189ms TTL=244

Ping statistics for 66.151.158.183:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 189ms, Maximum = 199ms, Average = 194ms
Control-C
^C

with this info go to your hosts files in the windows directory and add the following line:
66.151.158.183 www.gotomypc.com

this will help if your dns can't resolv the adress.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
☠ MASQ ☠Commented:
Has this just started or have you just set it up?
GotomyPC uses port:80 and some ISPs deliberately block this port as it's used for webhosting and so costs them more in traffic
I'm guessing your ISP will know why you can't use it.
0
 
akahanCommented:
Here's what it's NOT:

blocked port 80 (because ping's not working either)
anti-ping protection (because www.gotomypc.com isn't working either)

Perhaps the DNS servers being used by your ISP are confused.  I would try two things:

1)  Check the hosts files on your PC's, and make sure they do not have gotomypc.com set to some particular numerical IP address.

2) manually set your DNS servers to something different than what they currently are: for example, 208.67.222.222 and 4.2.2.3.

0
 
akahanCommented:
Oh, and:

Can you ping 66.151.158.183 or, in your browser, get to

http://66.151.158.183 ?

If you can, but cannot get to www.gotomypc.com , then your problem is definitely DNS related.

0
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
I agree - check your DNS servers.  You problem is not ISP related (unless your using your ISPs DNS servers).  Use different ones to test.  Who's DNS servers are you using?
0
 
hertzgordmanAuthor Commented:
Thanks the problem just went away so I am guessing it was something DNS related.

VERY frustrating!

Thanks to all!
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 2
  • 2
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now