Cannot ping www.gotomypc.com

Posted on 2011-02-19
Medium Priority
Last Modified: 2012-05-11
GoToMyPC tech support is baffled, my ISP tech support is baffled.

Going directly through cable modem cannot ping www.gotomypc.com.

Its as if my IP address is blacklisted...

Same happens on all computers on my network.

If I connect on other network don't have problem.

Did ESET scan.  Now doing MRT scan.
Question by:hertzgordman
  • 2
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  • +2

Expert Comment

ID: 34933522
Some servers have anti-ping protection, like my own http://info.tm.edu.ro no need to worry about it.

Author Comment

ID: 34933589
Thanks but can't access the website either.  Also all my computers now show as offline.  In other words, I can no longer use GOTOMYPC, which I have been doing for years.

Worse comes to worse I will switch to LogMeIn or TeamViewer.  But it really bugs me why all of a sudden I would be blocked...

The GoToMyPC people claim they do nothing to block anyone.

Expert Comment

ID: 34933610
C:\Users\andreiz>ping www.gotomypc.com

Pinging www.gotomypc.com [] with 32 bytes of data:
Reply from bytes=32 time=199ms TTL=244
Reply from bytes=32 time=189ms TTL=244

Ping statistics for
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 189ms, Maximum = 199ms, Average = 194ms

with this info go to your hosts files in the windows directory and add the following line: www.gotomypc.com

this will help if your dns can't resolv the adress.
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LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 34933632
Has this just started or have you just set it up?
GotomyPC uses port:80 and some ISPs deliberately block this port as it's used for webhosting and so costs them more in traffic
I'm guessing your ISP will know why you can't use it.
LVL 26

Accepted Solution

akahan earned 1000 total points
ID: 34933693
Here's what it's NOT:

blocked port 80 (because ping's not working either)
anti-ping protection (because www.gotomypc.com isn't working either)

Perhaps the DNS servers being used by your ISP are confused.  I would try two things:

1)  Check the hosts files on your PC's, and make sure they do not have gotomypc.com set to some particular numerical IP address.

2) manually set your DNS servers to something different than what they currently are: for example, and

LVL 26

Expert Comment

ID: 34933700
Oh, and:

Can you ping or, in your browser, get to ?

If you can, but cannot get to www.gotomypc.com , then your problem is definitely DNS related.

LVL 97

Assisted Solution

by:Lee W, MVP
Lee W, MVP earned 1000 total points
ID: 34934285
I agree - check your DNS servers.  You problem is not ISP related (unless your using your ISPs DNS servers).  Use different ones to test.  Who's DNS servers are you using?

Author Closing Comment

ID: 34934296
Thanks the problem just went away so I am guessing it was something DNS related.

VERY frustrating!

Thanks to all!

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