Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 967
  • Last Modified:

system tools virus or spyware

1.  windows xp pro sp3
2.  system tools stated infection and started scanning
3.  took out the hard drive and scanned with webroot; found and removed
4.  but still pop-up with infection message

please help.
0
goodfinder
Asked:
goodfinder
  • 4
2 Solutions
 
bz43Commented:
For XP I recommend Microsoft Security Essentials.  It provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software. http://www.microsoft.com/security_essentials/

I use the free version of Malwarebytes' Anti-Malware for on-demand scanning.  It's at http://www.malwarebytes.org/ .

What antivirus protection is on your PC prior to "system tools"?

I believe the "system tools" you're referring to is actually a virus hoax.  And, if it started scanning your PC it really wasn't scanning anything; it simply ran in a browser window to scare you into thinking your computer was infected with a virus.

There is a bootable disk called the VIPRE Rescue Program at http://live.sunbeltsoftware.com/
Maybe, from another non-infected computer, download that and run it on the infected PC.

This thread might be about your infection.  I'm not sure.  Please read it at:
http://supportforums.sunbeltsoftware.com/messageview.aspx?catid=76&threadid=6712

If VIPRE didn't fix your PC then try Combofix.  Only download Combofix from the following website:
http://www.bleepingcomputer.com/download/anti-virus/combofix

Tutorial on how to use combofix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
0
 
younghvCommented:
This variant of malware is one of the few that require a "Safe Mode" boot (with networking) to clean with Malwarebytes (mentioned above).

Please review the detailed instructions here:
http://www.bleepingcomputer.com/virus-removal/remove-system-tool
0
 
younghvCommented:
Follow up - please ONLY try this with Malwarebytes (MBAM).
With infected computers, the fewer additional applications you install, the better.
0
 The Evil-ution of Network Security Threats

What are the hacks that forever changed the security industry? To answer that question, we created an exciting new eBook that takes you on a trip through hacking history. It explores the top hacks from the 80s to 2010s, why they mattered, and how the security industry responded.

 
Johndo58Commented:
This may sound to easy, but before going to all the trouble and time of scanning the system several times have you ried to do a system restore as this seems to usually get rid of it ?.

Hope this is of some assistance, good luck.
0
 
younghvCommented:
@Johndo58,
The information I provided is an EXACT solution to this problem.

The pure fact is that it is possible for System Restor Points to be infected and it is much better for our members to use proven solutions.
0
 
younghvCommented:
@goodfinder,
Another EE member had this same problem yesterday and the instructions from Malwarebytes was the solution.

See my comments here (about using Malwarebytes-Pro) after you get the infection cleaned up.

http://www.experts-exchange.com/Q_26833850.html?cid=1131#a34934626
0

Featured Post

 The Evil-ution of Network Security Threats

What are the hacks that forever changed the security industry? To answer that question, we created an exciting new eBook that takes you on a trip through hacking history. It explores the top hacks from the 80s to 2010s, why they mattered, and how the security industry responded.

  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now