Solved

system tools virus or spyware

Posted on 2011-02-19
7
947 Views
Last Modified: 2013-11-22
1.  windows xp pro sp3
2.  system tools stated infection and started scanning
3.  took out the hard drive and scanned with webroot; found and removed
4.  but still pop-up with infection message

please help.
0
Comment
Question by:goodfinder
  • 4
7 Comments
 
LVL 9

Accepted Solution

by:
bz43 earned 250 total points
ID: 34934306
For XP I recommend Microsoft Security Essentials.  It provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software. http://www.microsoft.com/security_essentials/

I use the free version of Malwarebytes' Anti-Malware for on-demand scanning.  It's at http://www.malwarebytes.org/ .

What antivirus protection is on your PC prior to "system tools"?

I believe the "system tools" you're referring to is actually a virus hoax.  And, if it started scanning your PC it really wasn't scanning anything; it simply ran in a browser window to scare you into thinking your computer was infected with a virus.

There is a bootable disk called the VIPRE Rescue Program at http://live.sunbeltsoftware.com/
Maybe, from another non-infected computer, download that and run it on the infected PC.

This thread might be about your infection.  I'm not sure.  Please read it at:
http://supportforums.sunbeltsoftware.com/messageview.aspx?catid=76&threadid=6712

If VIPRE didn't fix your PC then try Combofix.  Only download Combofix from the following website:
http://www.bleepingcomputer.com/download/anti-virus/combofix

Tutorial on how to use combofix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
0
 
LVL 38

Assisted Solution

by:younghv
younghv earned 250 total points
ID: 34934482
This variant of malware is one of the few that require a "Safe Mode" boot (with networking) to clean with Malwarebytes (mentioned above).

Please review the detailed instructions here:
http://www.bleepingcomputer.com/virus-removal/remove-system-tool
0
 
LVL 38

Expert Comment

by:younghv
ID: 34934487
Follow up - please ONLY try this with Malwarebytes (MBAM).
With infected computers, the fewer additional applications you install, the better.
0
Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

 
LVL 3

Expert Comment

by:Johndo58
ID: 34936938
This may sound to easy, but before going to all the trouble and time of scanning the system several times have you ried to do a system restore as this seems to usually get rid of it ?.

Hope this is of some assistance, good luck.
0
 
LVL 38

Expert Comment

by:younghv
ID: 34937032
@Johndo58,
The information I provided is an EXACT solution to this problem.

The pure fact is that it is possible for System Restor Points to be infected and it is much better for our members to use proven solutions.
0
 
LVL 38

Expert Comment

by:younghv
ID: 34937041
@goodfinder,
Another EE member had this same problem yesterday and the instructions from Malwarebytes was the solution.

See my comments here (about using Malwarebytes-Pro) after you get the infection cleaned up.

http://www.experts-exchange.com/Q_26833850.html?cid=1131#a34934626
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How do I get rid of mic.com pop ups on my MAC? 9 1,646
Microsoft scam computer 10 76
Roguekiller has no option of deleting 19 109
Twitching screen 11 96
Most PC repair technicians (if not all) always start their cleanup process by emptying the temp folders before running any removal tools. It makes sense because temp folders are common places for malware installers to lurk and removing all the junk …
Some of the most commonly posted questions in the "Virus & Malware" Zones are related to the family of rogue malware with the date "2012" somewhere in the title. Examples: XP Antispyware 2012 XP Antivirus 2012 XP Security 2012   XP Home Sec…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now