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Internet Explorer 8 Hangs

Posted on 2011-02-19
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Last Modified: 2012-05-11
I am running a new Lenovo desktop PC with Windows 7 and Office 2007.  Everything has been working perfectly since I got the computer about a month ago.  A few days ago I started having problems with Internet Explorer (version 8).  Almost every time I try to run the program it hangs on the opening screen (never getting to anything beyond a blank screen).  When I go to Task Manager to end the process there are two versions of iexplorer32 in my Processes list - which I am able to delete to terminate the program.  My Firefox (which I keep as a backup browser for situations like this) works fine.  All my other programs work fine.  I have run my Norton Utilities and Norton Internet Security scans without finding anything to account for this behavior.  Any suggestions?

Thanks,

Phil
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Question by:philsimmons
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Expert Comment

by:John Hurst
ID: 34935131
Try running Internet Explorer in Safe Mode (iexploer -extoff) and see if it runs. If so, disable the add-ins and then add back one by one. You may have a bad add-in.

Also, open cmd with Run as Adminstrator and run SFC /SCANNOW. Let it complete and restart.

IE works fine in this environment and if the above fails, you probably have a virus. ... Thinkpads_User
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Author Comment

by:philsimmons
ID: 34935740
Thinkpads_User,

Thanks for the advice.  How do I enter Internet Explorer in Safe Mode?  And, if it turns out that I have a bad add-in, where do I disable them?

Thanks,

Phil
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Amit earned 500 total points
ID: 34936647
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Expert Comment

by:John Hurst
ID: 34937021
It is probably contained in the links above, but open a command prompt (cmd using Run as Adminstrator) and type iexplore -extoff  . (NB - there was as typo in my post).

Once in IE, you may need to enable the menu bar. Do that, and then select Tools -> Manage Add-ons to manage the add-ons.  You can right click on an add-on to disable it.

... Thinkpads_User
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Author Closing Comment

by:philsimmons
ID: 34938658
Thank you !
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