Solved

Internet Explorer 8 Hangs

Posted on 2011-02-19
5
1,001 Views
Last Modified: 2012-05-11
I am running a new Lenovo desktop PC with Windows 7 and Office 2007.  Everything has been working perfectly since I got the computer about a month ago.  A few days ago I started having problems with Internet Explorer (version 8).  Almost every time I try to run the program it hangs on the opening screen (never getting to anything beyond a blank screen).  When I go to Task Manager to end the process there are two versions of iexplorer32 in my Processes list - which I am able to delete to terminate the program.  My Firefox (which I keep as a backup browser for situations like this) works fine.  All my other programs work fine.  I have run my Norton Utilities and Norton Internet Security scans without finding anything to account for this behavior.  Any suggestions?

Thanks,

Phil
0
Comment
Question by:philsimmons
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 34935131
Try running Internet Explorer in Safe Mode (iexploer -extoff) and see if it runs. If so, disable the add-ins and then add back one by one. You may have a bad add-in.

Also, open cmd with Run as Adminstrator and run SFC /SCANNOW. Let it complete and restart.

IE works fine in this environment and if the above fails, you probably have a virus. ... Thinkpads_User
0
 

Author Comment

by:philsimmons
ID: 34935740
Thinkpads_User,

Thanks for the advice.  How do I enter Internet Explorer in Safe Mode?  And, if it turns out that I have a bad add-in, where do I disable them?

Thanks,

Phil
0
 
LVL 43

Accepted Solution

by:
Amit earned 500 total points
ID: 34936647
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 34937021
It is probably contained in the links above, but open a command prompt (cmd using Run as Adminstrator) and type iexplore -extoff  . (NB - there was as typo in my post).

Once in IE, you may need to enable the menu bar. Do that, and then select Tools -> Manage Add-ons to manage the add-ons.  You can right click on an add-on to disable it.

... Thinkpads_User
0
 

Author Closing Comment

by:philsimmons
ID: 34938658
Thank you !
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
google exe file 5 205
Favorites from Mac Safari to Chrome? 4 61
Chrome Opens With a Grey Page and Sad Face Fav Icon 22 260
Cannot access website or email server 4 78
Now-a-days, indirectly, postal services have been replaced by email services. Yes, whenever we hear the word "email" a lot of people only think of gmail. Some people still think that email and gmail are one and the same thing :-). Let's see some …
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

742 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question