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Anchor tag in email problem

Posted on 2011-02-19
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Last Modified: 2012-05-11
I have a problem including a link in email:

Email is in HTML format.

I set <a href="https://mysite.com?id=qstringdata>Link text</a> in the email body. When the email is saved in the pickup folder the link is exactly what I set it to.

But, when the email is received it has been changed to:
<a href="http://https//mysite.com?id ........

Why is http:// being added when I already have a prefix set?

Please help.

Thanks,
Tim
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Question by:tinouye
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LVL 29

Expert Comment

by:Paul Jackson
ID: 34935599
Are you closing the quotes in your code as you are not in your example above ?
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Author Comment

by:tinouye
ID: 34935657
Thanks for the observation; bad in my example but, ok in the code.  I am closing the quotes.
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LVL 5

Expert Comment

by:onemadeye
ID: 34937425
I'm not so sure but I think it might require 'slash' too after .com
Try use this:
<a href="https://mysite.com/?id=qstringdata">Link text</a>

Open in new window


BTW what software/script you use in sending the Email in HTML format?
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Author Comment

by:tinouye
ID: 34938152
The extra slash does not fix it.

I use Chilkat Email library to create the email.  The way its done I create the message then store it in a pickup folder where IIS picks it up and sends the email.

I can view the stored message and it is formatted correctly; no http:// prefix added.

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LVL 5

Expert Comment

by:onemadeye
ID: 34938208
Okay, as you said :
But, when the email is received it has been changed to:
<a href="http://https//mysite.com?id ........

Where or how do you check the email received?
Have you check it on some web based email too like Gmail Yahoo etc ?
Just to be sure if the problem occurs from the email sending software OR the email receiving software..
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Author Comment

by:tinouye
ID: 34938450
I check it in either hotmail or outlook.  The result is the same in either.

I can view the email in the pickup folder as I mentioned.  It is formatted correctly there.

Its when I receive it that it has the extraneous http:// prefixed to it.
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Author Comment

by:tinouye
ID: 34938494
Ah! after more testing I've found it only happens in Hotmail.  Works fine in outlook.

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LVL 5

Expert Comment

by:onemadeye
ID: 34938520
Okay, so assumed the problem is on the Chilkat Email library (which I'm not experienced at all unfortunately) ...
- Have you tried to insert other links? Perhaps links without HTTPS (just HTTP)
Like this:
<a href="http://mysite.com/?id=qstringdata">Link text</a>

Open in new window


I assumed the problem is because of the inserted HTTPS link ... but if it's added HTTP:// on whatever links you includes, then I dont think I can be in any help at all  :(

Perhaps someone here who has experience with Chilkat Email library can help you better.

Regards...
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LVL 5

Expert Comment

by:onemadeye
ID: 34938526
Well ... so ... if the problem is really on HOTMAIL then I guess nothing you can do to fix it :(
try to other email provider too like Gmail or Yahoo to see if it gives the same problem too.
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Accepted Solution

by:
tinouye earned 0 total points
ID: 34954064
Thanks for your help. I've sent a note to Microsoft support.
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LVL 5

Expert Comment

by:onemadeye
ID: 34954306
I doubt if Microsoft or Hotmail will ever help you fix that solution :)

Anyway, glad to know that finally you can find out that the problem is on Hotmail without any help from anybody here.

Regards...
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Author Closing Comment

by:tinouye
ID: 34990822
The issue is still outstanding. A note has been sent to Microsoft.  Apparently there are no Microsoft experts on this forum.
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