Solved

laptop warranty(support)

Posted on 2011-02-19
9
1,099 Views
Last Modified: 2012-05-11
it is said DELL support is the best in the market- does it only mean DELL supports better when there is a breakage?

in other words, are all brands of laptops susceptible to breakdown, without notice or warning? and whichever brands gives better 'support' in terms of speed of response through the warranty, is the company that has good support?
0
Comment
Question by:anushahanna
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 33

Accepted Solution

by:
PowerEdgeTech earned 251 total points
ID: 34935983
All brands are susceptible to the same types of hardware failures, as many of them use the same parts (Intel or AMD processors, Hitachi or Western Digital drives, Kingston or Micron memory, Broadcom, Intel or Realtek networking devices.  

But yes, Dell, because of their huge network of service providers and parts depot's, large technical support staff, and general infrastructure, are often considered the best in the business.  This is not to say that for everyone they are - this point could be argued over individual experience - everyone has good and bad experiences with everyone.
0
 
LVL 6

Author Comment

by:anushahanna
ID: 34935993
so if you get 3 year extra warranty with any brand, you are just as good as DELL?
0
 
LVL 33

Assisted Solution

by:PowerEdgeTech
PowerEdgeTech earned 251 total points
ID: 34936043
Is this for a business machine or a home machine?  Their business support will be tough to beat.

The length and coverage of warranty is not all you should consider:

- Compare the contract response time - Dell is generally next business day by default (with no lower levels), with 2HR and 4HR response times available in many areas.
- Because of the number of parts depots they have and service providers they contract with, they rarely miss these service times.
- There is seldom a wait when you call in, because of the number of support agents they employ (although longer waits do happen, average wait times are less than 1 minute).

I am by no means trying to convince you to buy Dell and I am not a Dell employee (but at one time I did work for Dell in server support and am familiar with much of what goes on from that angle), but in the real world, I have had good experiences with their support as well.

Also in my limited experience shopping with other manufacturer's, Dell's warranties seem to cost less than other brands.

There are however bound to be those whose experiences and history may have formed different opinions ... we'll see what surfaces :)
0
Don't miss ATEN at NAB Show April 24-27!

Visit ATEN at NAB Show to learn how our "Seamlessly Entertaining" solutions deliver fast, precise video streaming without delays for the broadcasting and media environment. ATEN will showcase its 16x16 Modular Matrix Switch (VM1600) and KVM Over IP Solution (KE6900 series).

 
LVL 19

Assisted Solution

by:*** Hopeleonie ***
*** Hopeleonie *** earned 83 total points
ID: 34936056
Hi Anushahanna

Hope you are fine.
Yes Dell is the best for us (also nr 1. in the world... will also say something lol). We have 30'000 Dell Computer's in my Company. We are highly satisfied with all. They have excellent support ( I'm not talking about privat customers)  all goes together.
Our nr 2. is HP...
0
 

Assisted Solution

by:fjk_no
fjk_no earned 83 total points
ID: 34936068
Hi,

If support is critical for your company, the most important thing is to choose laptops with the business series. And make sure you have an onsite agreement. In my experience HP har the best support, with Dell as a nr. 2.

For Dell I would choose the Latitude-line. For HP the EliteBook (or ProBook).  
0
 
LVL 34

Assisted Solution

by:jamietoner
jamietoner earned 83 total points
ID: 34936960
For consumer systems I have found that support usually just goes from bad to worse, I though Dells and Hp's consumer support was abysmal until I had to get ahold of acer, atleast with Dell and hp the wait time was long and the tech was an idiot with a script, Acer was an automated answering machine that promised a call back that would never happen. With Dell either business or consumer the main way I contact them for warranty support is through their chat, its much easier than a phone call. But to answer the question"so if you get 3 year extra warranty with any brand, you are just as good as DELL?" No, not all warranties are created equal.
0
 
LVL 6

Author Comment

by:anushahanna
ID: 34966755
so, what I understand from the above is:
---------------
 for personal computers, no warranty is good enough. it is recommend to just pay for as much as support and hope you get it. in that regard, the more you pay for support, the better you get, regardless of the brand

but if you go for business systems, then the warranty response is much better. if you buy a warranty from sony or hp that is better than what Dell gives as standard, you have the best support available regardless of the brand,  but if you do not pay extra, you probably get the best support from DELL, with their standard (1 year) warranty.
------------
is my understand right?
0
 
LVL 33

Assisted Solution

by:PowerEdgeTech
PowerEdgeTech earned 251 total points
ID: 34966965
"for personal computers, no warranty is good enough. it is recommend to just pay for as much as support and hope you get it"
I think this assumption is a bad one.  You pay for support - you have every right to expect/receive it when necessary.  As long as you know/accept the terms, limits, and expectations associated with the support you purchased, there is no reason you should only "hope" to get the support you paid for.  

"the more you pay for support, the better you get, regardless of the brand"
This is likely to be true of any brand.  For example, with Dell, Basic support differs from the more expensive Pro Support in that Pro Support includes advanced software and OS troubleshooting and support - you get their best techs.  Basic is pretty much hardware only - they can help reinstall the OS if/when necessary.  Because reinstallation is about as far as they are allowed (and as far as they are trained) to take it, then they often skip advanced OS troubleshooting that may yield a resolution short of reinstalling.

For business machines, same thing ... if you pay for an advanced warranty with one company, then the support should be better (either more highly trained technicians or faster response times) than another company's "basic" warranty.  While comparable warranty levels between brands should be similar (I.e. HP basic to Dell basic), I don't think any manufacturer out there can compete with the system/network that Dell has in place.
0
 
LVL 6

Author Comment

by:anushahanna
ID: 34985941
thanks -

with all of this, Dell and only Dell still has an edge, because they have more resources to take advantage of, when serving us?
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Sometimes you have a CD / DVD drive that will not show up in Windows Explorer under My Computer.  There could be a number of reasons for this, which this article will discuss.   I will cover a few basic ways you can try to find the problem yourself.…
Introduction For the past 15 years, mobility has been a top priority for employers, employees, students and all kind of people. Having more and more in your portable phone or "smartphone" is a priority and being able to work while on a plane, bus o…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question