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Graphics issue in Recall plus study software

Posted on 2011-02-20
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Last Modified: 2013-11-08
I have installed the free evaluation version of Recall plus study software,

where i can creates flash cards and on the click of the flash cards i can insert templates create mind maps and all ...

but when i click on the flash card ... it shows a transperent window where i can see the desktop of my laptop...

see the figure....

how i can fix the issue ...

i am unable to click on the work area to create my mind maps

i suspect its a graphics issue!
RecallPlus-V4.jpg
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Question by:PeteEngineer
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Expert Comment

by:☠ MASQ ☠
ID: 34937226
From their support page.
Try going to Tools->User Preferences->Layout and View and under "DirectX Related" untick 'Enable Multi-Sampling Antialiasing'
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Author Comment

by:PeteEngineer
ID: 34937238
Nope i did it..still i have issue :-( err
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Expert Comment

by:☠ MASQ ☠
ID: 34937240
Which version of DirectX are you running and which graphics drivers?
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Author Comment

by:PeteEngineer
ID: 34937254
how i know that?
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Expert Comment

by:☠ MASQ ☠
ID: 34937277
Hold Windows Key then press R - in the box that opens type dxdiag then click OK wait for the program to complete loading (there will be a progress bar on the bottom left of the window)
Click "Save all information" it will create a text file.  Save to somewhere safe. Open it in Notepad and check there are no personal details you  mind being posted on the site (computer name etc) then attach it to a reply by clicking on the File link below and browsing to the DxDiag.txt file.
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Author Comment

by:PeteEngineer
ID: 34937280
This is my graphics details
graphics.jpg
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Expert Comment

by:☠ MASQ ☠
ID: 34937284
What's the make & model of your machine?  It looks from your screenshot as if you should be able to run a more sophisticated driver than the standard VGA one from Microsoft.  That may be why RecallPlus is complaining about the lack of 3D support available to it in the messages at the bottom of the screen.  Incidentally Device Manager shows a Base System Device error which may be missing chipset drivers.
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Author Comment

by:PeteEngineer
ID: 34937285
directx
directx.jpg
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Author Comment

by:PeteEngineer
ID: 34937293
i have a nvidia graphic card in my laptop.... is the above shows its not recognized ?
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Author Comment

by:PeteEngineer
ID: 34937300
attcahed
DxDiag.txt
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Accepted Solution

by:
☠ MASQ ☠ earned 500 total points
ID: 34937327
You should check the following drivers are downloaded and installed on your laptop:

(All available from this page - these are Windows Vista 64 drivers but should work with Windows 7 64)

Chipset drivers
Graphics drivers
Install in that order.
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Author Comment

by:PeteEngineer
ID: 34937380
alright i am downloading now... do i need to download anything else other than chipset and graphics drivers ?

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Expert Comment

by:☠ MASQ ☠
ID: 34937394
That's the minimum, if you go to the main page, help youself to anything else you think might not be performing that well.  The advantage you have is Windows 7 so you should be able to go to Windows Update and that'll find you anything you're missing.  You need the chipset drivers on board first though otherwise the laptop doesn't really know what hardware is attached to it.
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Author Comment

by:PeteEngineer
ID: 34937412
ok.. but u seems like u have selected window vista in the dropdown..but i am using windows 7 ..will this create an issue ... and download will last for 15 more mins ..its still going on!!
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Expert Comment

by:☠ MASQ ☠
ID: 34937429
Dell don't have W7 drivers but the Vista 64 drivers should be fine - I posted about that earlier.
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Author Comment

by:PeteEngineer
ID: 34937733
Thanks a ton ..its worked fine :-))
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Author Closing Comment

by:PeteEngineer
ID: 34937734
Thanks very much!!!
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Expert Comment

by:☠ MASQ ☠
ID: 34937756
No problem - that XPS is a portable computing beast - now it has the right drivers you should see overall perfomance shift up a gear not just RecallPlus.
Enjoy!
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Author Comment

by:PeteEngineer
ID: 34937964
Sure thanks!!
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