Solved

Graphics issue in Recall plus study software

Posted on 2011-02-20
19
559 Views
Last Modified: 2013-11-08
I have installed the free evaluation version of Recall plus study software,

where i can creates flash cards and on the click of the flash cards i can insert templates create mind maps and all ...

but when i click on the flash card ... it shows a transperent window where i can see the desktop of my laptop...

see the figure....

how i can fix the issue ...

i am unable to click on the work area to create my mind maps

i suspect its a graphics issue!
RecallPlus-V4.jpg
0
Comment
Question by:PeteEngineer
  • 11
  • 8
19 Comments
 
LVL 62

Expert Comment

by:☠ MASQ ☠
Comment Utility
From their support page.
Try going to Tools->User Preferences->Layout and View and under "DirectX Related" untick 'Enable Multi-Sampling Antialiasing'
0
 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
Nope i did it..still i have issue :-( err
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
Comment Utility
Which version of DirectX are you running and which graphics drivers?
0
 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
how i know that?
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
Comment Utility
Hold Windows Key then press R - in the box that opens type dxdiag then click OK wait for the program to complete loading (there will be a progress bar on the bottom left of the window)
Click "Save all information" it will create a text file.  Save to somewhere safe. Open it in Notepad and check there are no personal details you  mind being posted on the site (computer name etc) then attach it to a reply by clicking on the File link below and browsing to the DxDiag.txt file.
0
 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
This is my graphics details
graphics.jpg
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
Comment Utility
What's the make & model of your machine?  It looks from your screenshot as if you should be able to run a more sophisticated driver than the standard VGA one from Microsoft.  That may be why RecallPlus is complaining about the lack of 3D support available to it in the messages at the bottom of the screen.  Incidentally Device Manager shows a Base System Device error which may be missing chipset drivers.
0
 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
directx
directx.jpg
0
 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
i have a nvidia graphic card in my laptop.... is the above shows its not recognized ?
0
What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
attcahed
DxDiag.txt
0
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 500 total points
Comment Utility
You should check the following drivers are downloaded and installed on your laptop:

(All available from this page - these are Windows Vista 64 drivers but should work with Windows 7 64)

Chipset drivers
Graphics drivers
Install in that order.
0
 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
alright i am downloading now... do i need to download anything else other than chipset and graphics drivers ?

0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
Comment Utility
That's the minimum, if you go to the main page, help youself to anything else you think might not be performing that well.  The advantage you have is Windows 7 so you should be able to go to Windows Update and that'll find you anything you're missing.  You need the chipset drivers on board first though otherwise the laptop doesn't really know what hardware is attached to it.
0
 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
ok.. but u seems like u have selected window vista in the dropdown..but i am using windows 7 ..will this create an issue ... and download will last for 15 more mins ..its still going on!!
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
Comment Utility
Dell don't have W7 drivers but the Vista 64 drivers should be fine - I posted about that earlier.
0
 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
Thanks a ton ..its worked fine :-))
0
 
LVL 8

Author Closing Comment

by:PeteEngineer
Comment Utility
Thanks very much!!!
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
Comment Utility
No problem - that XPS is a portable computing beast - now it has the right drivers you should see overall perfomance shift up a gear not just RecallPlus.
Enjoy!
0
 
LVL 8

Author Comment

by:PeteEngineer
Comment Utility
Sure thanks!!
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

In our personal lives, we have well-designed consumer apps to delight us and make even the most complex transactions simple. Many enterprise applications, however, are a bit behind the times. For an enterprise app to be successful in today's tech wo…
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
The viewer will learn common shortcuts with easy ways to remember them. The viewer will then learn where to find all of the keyboard shortcuts, how to create/change them, and how to speed up their workflow.
This video will demonstrate how to find the puppet warp tool from the edit menu and where to put the points to edit.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now