Solved

"This computer can't connect to the remote computer"

Posted on 2011-02-20
5
747 Views
Last Modified: 2012-05-11
Hi All,

I"m running Microsoft updates to my servers remotely from my laptop within the LAN.

After each server reboots I RDC to each to make sure all services are running as they should. Problem today after running the updates is that I'm getting the error "This computer can't connect to the remote computer".

This is only happening on 3 out of 10 servers so far and all running Server 2003 SP2.

I've checked them locally and they seem fine and have remote desktop enabled. I can ping them from my laptop, however, also noticed I can't ping my laptop from there.

One note is that I just got a new laptop this week with Windows 7.

What could be the issue here?
0
Comment
Question by:occ_user
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 77

Expert Comment

by:Rob Williams
ID: 34937759
One thought:
A few Windows updates require a second reboot before RDP will work again.
As a result it is best to do one of the following when applying updates remotely.
1) work from the console
2) have an alternate logon method such as TeamViewer, Logmein, etc. that doesn't use RDP protocol
3) write a script that will automatically reboot the server in 20-30 minutes. Do your restart, if you can reconnect, cancel the script/scheduled reboot
4) where you are the LAN you could use the shutdown command to remotely reboot a server
0
 

Author Comment

by:occ_user
ID: 34937807
I connect using mstsc /admin to do the udpates. Is that the best way?

I just rebooted one of the servers I couldn't RDC to and now it's fine. :) Will do the others and report back.
0
 
LVL 77

Accepted Solution

by:
Rob Williams earned 250 total points
ID: 34937861
>>"I connect using mstsc /admin to do the udpates. Is that the best way?"
Usually. As mentioned the only problem is once in a while you will hit an update that requires a second reboot before you can RDP to the server. In this case you need a remote option to reboot the server again. It is a common problem.
0
 

Author Comment

by:occ_user
ID: 34937882
All I needed was a reboot.

I was expecting something much more complicated and frustrating.

Thanks!
0
 
LVL 77

Expert Comment

by:Rob Williams
ID: 34937902
It's frustrating when you don't know about that glitch :-) Especially if you are 1000 miles away and no other means to access.
Thanks occ_user.
Cheers!
--Rob
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've often see, or have been asked, the question about the difference between the Exchange 2010 SP1 version, available as part of Small Business Server (SBS) 2011, and the “normal” Exchange 2010 SP1 Standard. The answer to the question is relativ…
I work for a company that primarily works with small businesses as their outsourced IT vendor. As such the majority of these customers utilize some version of Small Business Server. Due to the economics of running a small business, many of these cus…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question