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"This computer can't connect to the remote computer"

Posted on 2011-02-20
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Last Modified: 2012-05-11
Hi All,

I"m running Microsoft updates to my servers remotely from my laptop within the LAN.

After each server reboots I RDC to each to make sure all services are running as they should. Problem today after running the updates is that I'm getting the error "This computer can't connect to the remote computer".

This is only happening on 3 out of 10 servers so far and all running Server 2003 SP2.

I've checked them locally and they seem fine and have remote desktop enabled. I can ping them from my laptop, however, also noticed I can't ping my laptop from there.

One note is that I just got a new laptop this week with Windows 7.

What could be the issue here?
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Question by:occ_user
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Expert Comment

by:Rob Williams
ID: 34937759
One thought:
A few Windows updates require a second reboot before RDP will work again.
As a result it is best to do one of the following when applying updates remotely.
1) work from the console
2) have an alternate logon method such as TeamViewer, Logmein, etc. that doesn't use RDP protocol
3) write a script that will automatically reboot the server in 20-30 minutes. Do your restart, if you can reconnect, cancel the script/scheduled reboot
4) where you are the LAN you could use the shutdown command to remotely reboot a server
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Author Comment

by:occ_user
ID: 34937807
I connect using mstsc /admin to do the udpates. Is that the best way?

I just rebooted one of the servers I couldn't RDC to and now it's fine. :) Will do the others and report back.
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Rob Williams earned 1000 total points
ID: 34937861
>>"I connect using mstsc /admin to do the udpates. Is that the best way?"
Usually. As mentioned the only problem is once in a while you will hit an update that requires a second reboot before you can RDP to the server. In this case you need a remote option to reboot the server again. It is a common problem.
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Author Comment

by:occ_user
ID: 34937882
All I needed was a reboot.

I was expecting something much more complicated and frustrating.

Thanks!
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Expert Comment

by:Rob Williams
ID: 34937902
It's frustrating when you don't know about that glitch :-) Especially if you are 1000 miles away and no other means to access.
Thanks occ_user.
Cheers!
--Rob
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