Solved

BESx Web Console Issue

Posted on 2011-02-20
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694 Views
Last Modified: 2012-05-11
After patching BES Express 5.0.2 to latest maintenance patch I am unable to get the web console to come up.

Steps taken:
1. Restarted all blackberry services
2. Restarted physical server
3. Check blackberry server configuration

Any assistance will be appreciated.
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Question by:IAmDH
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LVL 25

Expert Comment

by:RobMobility
ID: 34941795
Hi,

Check your BAS-AS log files - are there any errors/Java stack traces?

Are there any Windows Event log errors associated with BAS-AS service?

How much memory is the BAS-AS process using in Task Manager?

Regards,


RobMobility.
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Author Comment

by:IAmDH
ID: 34942965
1. Where do I find the BAS-AS log? I see a BAS\auditLogs

2. Event log errors or notification.

 BAS-AS Error 4100
 BAS-AS Information 4
3. There is no process, just the service. I'm going to assume that is the problem. Does that mean re-installation?
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Accepted Solution

by:
IAmDH earned 0 total points
ID: 35207619
Problem solved by reinstalling BES software.
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Author Comment

by:IAmDH
ID: 35207648
Thanks for the help.
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Author Closing Comment

by:IAmDH
ID: 35239069
No reason for software to stop working. Reinstall solved the problem.
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