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Why would Internet Explorer crash on Terminal Server 2008 when users trying to log into a studant portal for University

Posted on 2011-02-20
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Last Modified: 2012-05-11
Hi all, some of my users have reported being unable to log into their secure student portal for University courses. These users are attempting to access the site from my Windows Terminal Server. I don't see any group policy restrictions, but admit that maybe something isn't set up that should be set up.

First thing that springs to mind is activex or another control, but not sure...

Any ideas?
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Question by:KnowledgeServices
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9 Comments
 
LVL 6

Expert Comment

by:Jarrod
ID: 34941571
Depending on the content in the pages, could be an activex control or maybe flash player causing it to crash. Do you have a test account to see if you reproduce the error ? If using internet explorer 8 sometimes the memory protection feature will interfere with automatic activex installs. Hope this helps
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Author Comment

by:KnowledgeServices
ID: 34945356
Hi, thanks for the reply! I have tried it with different accounts and on different terminal servers too. Is there any way I can disable the memory protection feature in IE8? This appears to work fine on my laptop, so I assume that it is a Terminal Server / Group Policy thing?
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LVL 6

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by:Jarrod
ID: 34946560
If you go into advanced settings in internet explorer options, nearly right the way to the bottom there is a option for turning off the memory protection, hope this helps
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LVL 6

Expert Comment

by:Jarrod
ID: 34946595
Also might help is if someone is able to grab a screenshot of where they were when it crashed as well as the app crashing in case its not iexplorer.exe (Ive seen iefader.exe which is a flash issue on a few terminal servers before)
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Accepted Solution

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KnowledgeServices earned 0 total points
ID: 34947243
A bit of an update, I have logged onto the terminal server with admin credentials and am able to enter the site in question. There was a JAVA warning that popped up asking permission to activate. Could this be a UAC issue?
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LVL 6

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by:Jarrod
ID: 34950179
Its possible and pretty easy to rule it out by turning off, rebooting the server and trying it again. Was it a UAC style permission window for the java applet ?
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Author Comment

by:KnowledgeServices
ID: 34954733
Might have been. I think I will give that a try... The server is live so I will give it a try after hours. THanks for the suggestion!
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LVL 59

Expert Comment

by:Darius Ghassem
ID: 35390664
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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