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Outlook 2003 cannot scan to email - error "The Operation Failed"

Posted on 2011-02-20
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Last Modified: 2013-02-12
I have a customer that has a new HP AIO ptr/scan/fax device setup and the scanner works OK but cannot send scanned image via Outlook 2003 email .. only get a small MS Office Outlook window with the error message "The Operation Failed" and click on OK button.  NOT a good error message or description in my opinion!
Also tried Read Iris 11 scanner pgm which scans OK too but gives the same exact error when trying to attach the scanned image file automatically to an email.
We need to get the Scan to Email function to work with this customer please!

Any ideas WHY this does not work properly?  

Thanks,
Shane
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Question by:ComputerPros-ga
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LVL 6

Expert Comment

by:Kris Montgomery
ID: 34940308
Does the PC have Acrobat installed?   If so, disable the Acrobat Add-in and see if this resolves the issue.

Thanks.
mug
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Author Comment

by:ComputerPros-ga
ID: 34940464
WHERE do I disable the Acrobat Add-in .. from inside Outlook?
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Author Comment

by:ComputerPros-ga
ID: 34948124
Can someone please help me with this question?

Thanks,
Shane
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LVL 6

Expert Comment

by:Kris Montgomery
ID: 34948190
Hi,

To view and disable COM Add-ins in Outlook 2003, navigate to:
“Tools->Other->Advanced Options->COM Add-ins…” and uncheck the Add-ins you do not need.

You can also do this in the registry [and will be necessary if the Acrobat add-in is not listed using the above method]:

Run regedit*.   Start >> Run >> type regedit

Navigate to “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ Outlook\Addins”.

Look at all subkeys of Addins. Those are Add-ins you have installed. To disable a particular Add-in, set its “LoadBehavior” key to 2.

* – as always be very careful while performing registry modifications.

Do not forget to restart Outlook after making these changes.

http://blog.techhit.com/5527-how-to-find-and-disable-outlook-2003-add-ins-and-plugins

Thanks.
mug
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Accepted Solution

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ComputerPros-ga earned 0 total points
ID: 34969758
Discovered that the VIPRE AV firewall was blocking this scanning function.  Works OK now.

Thanks,
Shane
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