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How the out-of-office message work in zcs?

Posted on 2011-02-20
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Last Modified: 2012-06-27
This is using Zimbra Collaboration Suite 6.0.10. Some users those me out-of-office message doesn't work. How is this message works in zimbra? and how to troubleshoot?
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Question by:Balack
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by:MCode151
ID: 34940433
A) Their account/alias has to be in to/cc (unless modify zimbraPrefOutOfOfficeDirectAddress)
B) By default only 1 away message is sent per incoming message address in the span of 7 days.

zmprov ma user@domain.com zimbraPrefOutOfOfficeCacheDuration 0
(you could also modify it on the COS by zmprov mc cosname)
Setting to 0 would send an out-of-office notification in response to every email received. (You want this while testing-but it's generally not a good idea, as your sending responses to spam etc...)

Plus, if you have user A with an away message up, user B sends an email, and immediately puts up their away message (with the attribute set to 0) you could technically get a loop. Therefore at a minimum use 1 day:
zmprov ma user@domain.com zimbraPrefOutOfOfficeCacheDuration 1d
Thus duplicate away messages will not be sent to the same user in the given interval of 1 day. On day 2, if they send that account an email, they would again get back one notification, then no notifications for another day.

I prefer 3d or every week 5/7d depending upon how long the user is gone. ie: If their gone a month-then every week, (this is what I set the COS to) unless they specifically ask for 3 days.
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abolinhas earned 500 total points
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by:Balack
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good
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