Ricoh 1113/Nashuatec 1315 Developer problem
Posted on 2011-02-20
We have a Nashuatec 1315 multifunction copier (also known as Ricoh Aficio 1315) which has error code SC390 when doing more than a few copies at a time. We have ordered and had delivered some type 19 developer powder which i believe can help us, but here is our problem:
We are in northern Tanzania. There are NO (and please believe me when i say this) NO decent engineers here who know anything about Ricoh or nashuatec copiers, the guy i spoke to refused to believe me that Nashuatec was in fact a Ricoh copier, and just wanted money from me to take it away and fix it in his own time. I know what the problem is, but i need to have access to the service manual in order to complete the task of replacing the developer and re-initialising the copier to work.
Can anyone help me at all? Telling me to ring Ricoh support is not an option. I have tried contacting the TESSA support portal, and there are no registered Ricoh dealers in Tanzania at all, and given that all i need is the service manual that any self-respecting engineer from Europe would have in his van, i am not prepared to send this off to Nairobi or pay for a local to get this fixed when they know less than i do in the first place. I am a competent IT support analyst, working for a UK based charity here in Tanzania, and we don't have unlimited funds from which to get this repaired.
If we can't fix this ourselves, we'll be getting rid of the copier, as it is just not economical for us to send it away, we'd be better off buying something newer that people round here do know how to fix.
Any help is greatly appreciated, and i hope that you all understand my position when it comes to my location, budget and restrictions.
Out here, we have to do things slightly differently, and although i am not a trained engineer, i am more than capable of reading and followeing instructions, researching the steps involved and effectively training myself in order to complete this maintenance.
Thanks in advance :)