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outlook 2003 fails to download exchange 2010 address book

Posted on 2011-02-20
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Last Modified: 2012-05-11
on exchange 2010, hen someone download offline address book from outlook 2003 the following error occurs: 0x8004010F exchange cant find the object.
public folder databse is mounted and working.
public folders distribution is enabled on the exchange
default address list is populated under 'database management'

on the exchange side we get the following error:
OABGen encountered error 80004005 while cleaning the offline address list public folders under /o=customer/cn=addrlists/cn=oabs/cn=Default Offline Address List.  Please make sure the public folder database is mounted and replicas exist of the offline address list folders.  No offline address lists have been generated.  Please check the event log for more information.
- \Default Offline Address List

pleae help
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Question by:Psagot
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Author Comment

by:Psagot
ID: 34940817
also get this error on the exchange side:
Cmdlet failed. Cmdlet Get-PublicFolderStatistics, parameters {Identity=\NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK, Server=mail-srv.agmon.local}.
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Expert Comment

by:MegaNuk3
ID: 34940825
Open public folder management and ensure the Offline address book and it's subfolders (OAB version x) are listed as having a replica on your E2k10 PF server.
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Expert Comment

by:MegaNuk3
ID: 34940837
Is this a clean E2k10 install or are you migrating / transitioning from an earlier version?

Is your E2k10 server listed as the OAB generating server?
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Author Comment

by:Psagot
ID: 34941321
1) migrating
2) yes
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Author Comment

by:Psagot
ID: 34941439
migrating from 2003 to be exact
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Expert Comment

by:MegaNuk3
ID: 34941548
Did you check the OAB replicas?
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Author Comment

by:Psagot
ID: 34941836
In the public folder management the replication for oab 2, 3a and 4 was only for the old exchange 2003 server so ive added the exch2010 server. How can I check if it replicated secuessfully?
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Expert Comment

by:MegaNuk3
ID: 34942129
Since your E2k10 server is the OAB generating server it should be able to populate those PF folders now.

On E2k10 EMS do:
Get-offlineaddresslist | update-offlineaddresslist

Then watch the Application event logs for Oab errors
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Author Comment

by:Psagot
ID: 34942322
still errors:
OABGen encountered error 80040115 while initializing the offline address book generation  process. No offline address books have been generated. Check the event log for more information.
- \Default Offline Address List

OABGen encountered error 80040115 (internal ID 50004b0) accessing Active Directory MAIL-SRV for ''.
- \Default Offline Address List
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Author Comment

by:Psagot
ID: 34942324
mail-srv is the exchange2010
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Expert Comment

by:MegaNuk3
ID: 34944434
Sorry command should of been:
Get-offlineaddressbook | update-offlineaddressbook
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Expert Comment

by:MegaNuk3
ID: 34945208
Please run the above command and verify you are still seeing the same error in the application event log.
Check the Offline Address List in the EMC and confirm the Exchange 2010 server is listed as the generating server.
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Author Comment

by:Psagot
ID: 34949145
still the same errors..

the exchange 2010 is listed as the generation server.
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Author Comment

by:Psagot
ID: 34949209
if it helps,  I have also checked outlook 2007 address book download and i see it manages to download the oab but its outdated (4/11/2010) and the files in :
C:\Program Files\Microsoft\Exchange Server\V14\ExchangeOAB - are outdated too (4/11/2010).

web distribution is enabled in the offline address book tab.
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Expert Comment

by:MegaNuk3
ID: 34949451
Turn off PF distribution, tell the OAB to update, wait 15 minutes and then restart msexchangeFDS on the CAS server and see if the web files get updated
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Author Comment

by:Psagot
ID: 34949649
you mean the 'microsoft exchange file distribution' service right?
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Author Comment

by:Psagot
ID: 34950108
ok did it - didnt help.

I want to add that Im getting another error on the application log:
Log Name:      System
Source:        Schannel
Date:          22/02/2011 11:41:21
Event ID:      36870
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      MAIL-SRV.Agmon.local
Description:
A fatal error occurred when attempting to access the SSL client credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10003.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
    <EventID>36870</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-22T09:41:21.787493900Z" />
    <EventRecordID>30327</EventRecordID>
    <Correlation />
    <Execution ProcessID="620" ThreadID="808" />
    <Channel>System</Channel>
    <Computer>MAIL-SRV.Agmon.local</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="Type">client</Data>
    <Data Name="ErrorCode">0x8009030d</Data>
    <Data Name="ErrorStatus">10003</Data>
  </EventData>
</Event>

this is not a new error, but i didnt think before it was related.




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Expert Comment

by:MegaNuk3
ID: 34951023
Yep, the Microsoft Exchange File Distribution service. Are the web files still not updated? Are you getting OAB generation errors still?
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Expert Comment

by:MegaNuk3
ID: 34951067
Have a look in the security log for errors at the same time as the 36870 event
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Expert Comment

by:MegaNuk3
ID: 34951114
How often does that 36780 event occur? You can try starting the "Protected Storage" service and see if the event stops.
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Author Comment

by:Psagot
ID: 34958587
I've manage to solve the problem. In the public folder management I've deleted oab2,3 and 4 from the database which caused the exchange to recreate them after the an offline address book update.

anyways, thnx alot for your help!



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Expert Comment

by:MegaNuk3
ID: 34958857
Don't forget to turn on PF distribution again (if you haven't already) and ensure the web files are now being updated too.

Is outlook 2003 now able to download the address book without issue?
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Author Comment

by:Psagot
ID: 34968438
yes outlook 2003 works fine now
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Accepted Solution

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MegaNuk3 earned 500 total points
ID: 34968646
Ok feel free to close this question at your convenience
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