Error message in Outlook - The messaging Interface has returned an unknown error. If the problem persists, restart Outlook

Hi, This is an intermittent error that occurs when the user uses "Reply" or "Reply All". Not sending a new message.

The error appears when the user clicks "Send" and when the user clicks ok to acknowledge the error, the message apppears to be sent ok but does not appear in the sent messages. The message is not received by the intended recipient and the message body is lost, causing the user to retype and resend the message.

I have set up error logging within Outlook and it does not even log the attempted send of the message or show the error at all.
David_J_GAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

 
Ernie BeekExpertCommented:
This could happen if the users email profile is corrupt. Did you try to create a new profile to see if it happens there as well?

contorl panel->mail->show profiles->add
0
 
David_J_GAuthor Commented:
Hi,

Thanks. I will try this out to see if any further errors occur. As I say, it is intermittent so it may be a number of days before I can decide if your solution has proved successful.

Thanks again
0
 
Ernie BeekExpertCommented:
Let's just wait and see then.
0

Experts Exchange Solution brought to you by ConnectWise

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
 
David_J_GAuthor Commented:
Looks like the fault has been rectified. Thanks
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.