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Error message in Outlook - The messaging Interface has returned an unknown error. If the problem persists, restart Outlook

Posted on 2011-02-21
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Last Modified: 2012-06-27
Hi, This is an intermittent error that occurs when the user uses "Reply" or "Reply All". Not sending a new message.

The error appears when the user clicks "Send" and when the user clicks ok to acknowledge the error, the message apppears to be sent ok but does not appear in the sent messages. The message is not received by the intended recipient and the message body is lost, causing the user to retype and resend the message.

I have set up error logging within Outlook and it does not even log the attempted send of the message or show the error at all.
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Question by:David_J_G
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Expert Comment

by:Ernie Beek
ID: 34941757
This could happen if the users email profile is corrupt. Did you try to create a new profile to see if it happens there as well?

contorl panel->mail->show profiles->add
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Author Comment

by:David_J_G
ID: 34942576
Hi,

Thanks. I will try this out to see if any further errors occur. As I say, it is intermittent so it may be a number of days before I can decide if your solution has proved successful.

Thanks again
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Ernie Beek earned 500 total points
ID: 34942634
Let's just wait and see then.
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Author Closing Comment

by:David_J_G
ID: 34978320
Looks like the fault has been rectified. Thanks
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