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Citrix Auto-create printer crash  - help .......

Posted on 2011-02-21
Medium Priority
Last Modified: 2012-08-14
Our Citrix Server Xenapp 5.0 , Server 2003 . now i found our two remote office uising Web interface login to our system printing to remote office local network printer , our two office 1 using brother MFC-7420 printer that conect to share pc to shae pritning., andother is netwok printer.  now i found when one of remote office print out document from our system, print queue hold in auto-create printer queue in citrix server, after our server terminal services crash , cannot using anymore , need restart server can fix the problem.

After checked , this two remote office printer driver no install to our citrix  server , do i heed to install remote office printer driver to our citrix ?

Pls advice how can fix it/...... many thanks and  many help.
Question by:itjackiewong
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Expert Comment

by:Tomas Valenta
ID: 34941856
All printing rules - usage of drivers, what printers are mapped from user session is done by Policies (Citrix XenApp Advanced Configuration)
and Printer management. What configuration you have here ?

Also if you have problem in Terminal services crashing you must solve this problem too.

Author Comment

ID: 34941949
i enclosed my capture pciture for your ref . for terminal servides crash  i think should be auto create printer, because i found when user printing to auto create printer queue , after our server terminals ervices crash.

Expert Comment

by:Tomas Valenta
ID: 34942127
If you look to the Printers and Faxes you can see in Comments column text Autocreated - only this printers are autocreated. In the event log
on server in System log you can see what driver was used for autocreated printer. If you would like to use exact mapping user printer/server driver then you must use mapping feature in Printer management in Citrix Xenapp Advanced Configuration console.
First: recognize what driver is used for this problematic printer
Second: try to use Citrix Universal Printer driver instead by mapping this driver to printer. Let me know I can help you in setting.
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Author Comment

ID: 34948398
Thanks for your informaiton . now let me check as how to clean to setup the printer in our citrix server. I have enclosed again our server event log error message.
I want setup as below
we  have 3 remote access need connect to our citrix server
Q:  - is need create 3 x Citrix universal printer map to each office local printer IP address.
     -  after how to disable auto create printer for client
     -  force print out colour as black. ( because I found some of print out via our sercer the sizevery big.  

Expert Comment

by:Tomas Valenta
ID: 34949266
Printer mappinghere you must setup printer driver mapping - client driver value must be exactly same like text in your error message - Broather MFC-7420 USB Printer, in server driver value you can choose one from drivers installed on server. For other printers the same step. This serve client driver mapping.
If your remote offices are not permanently connected (you are not able to ping anytime the network printer in remote office LAN) then you must use printing by autocreated printer.

Accepted Solution

Tomas Valenta earned 2000 total points
ID: 34949305
Citrix policyThen you must setup new policy where you specify settings about printers. After creating of this policy you must assign policy to remote users.
Right mouse click on new policy show you menu with Apply policy to and here you can choose the right filter
 Citrix Policy Filter

Author Closing Comment

ID: 35126623
Many Thanks for your help. i iwll try later , any problem i will post again .

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