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About ITIL implementation

Posted on 2011-02-21
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Hi all,

our company is implementing ITIL . I am finding template document for :

- Incident management
- Change management
- Problem management
- Configuration management

Would anybody help me if your company does ITIL and have template that can reference ?

Thanks
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Question by:dinhchung82
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by:woolnoir
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When you say templates so you want the policies themselves i.e the incident management flowchart ? same with change management , do you want RFC examples ?
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by:dinhchung82
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thanks for your answer!

I need a example and that is showed by office template.

is it clear?

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by:woolnoir
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I dont understand what you mean, lets take Incident management as an example.. what part do you need ? do you want an overview of the process itself, describing the inputs and outputs to the incident management process...

or do you want an example of the type of information which would be used for an actual incident ?

Implementing ITIL means the use of processes, procedures and tools without knowledge of what part you are doing i cant really help. Simply asking for an office template isnt much help....
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by:dinhchung82
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I try to build Configiration management , Would you have any main idea about this and example ?
Example make me more underatand ,thanks
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woolnoir earned 500 total points
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This ( http://csrc.nist.gov/groups/SMA/fasp/documents/hw_sw_mainenance/Config-Mngment-Plan.doc ) would be an example of a configuration management plan implementation document.

You need to start by auditing what you have, establishing the CI (configuration items) you wish to control and work forwards from there. The document highlights the end to end description so it should be some help.
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by:gleb_l
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This link may help you with your search:
http://www.pinkelephant.com/Templates/Downloads.aspx?id=60&terms=white+papers
But it is still not clear what you are looking for.
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by:dinhchung82
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Thanks for your help and advise , it is very useful for me
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Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

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