Solved

About ITIL implementation

Posted on 2011-02-21
7
499 Views
Last Modified: 2012-05-11
Hi all,

our company is implementing ITIL . I am finding template document for :

- Incident management
- Change management
- Problem management
- Configuration management

Would anybody help me if your company does ITIL and have template that can reference ?

Thanks
0
Comment
Question by:dinhchung82
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 20

Expert Comment

by:woolnoir
ID: 34941954
When you say templates so you want the policies themselves i.e the incident management flowchart ? same with change management , do you want RFC examples ?
0
 
LVL 5

Author Comment

by:dinhchung82
ID: 34942072
thanks for your answer!

I need a example and that is showed by office template.

is it clear?

0
 
LVL 20

Expert Comment

by:woolnoir
ID: 34942086
I dont understand what you mean, lets take Incident management as an example.. what part do you need ? do you want an overview of the process itself, describing the inputs and outputs to the incident management process...

or do you want an example of the type of information which would be used for an actual incident ?

Implementing ITIL means the use of processes, procedures and tools without knowledge of what part you are doing i cant really help. Simply asking for an office template isnt much help....
0
Get Database Help Now w/ Support & Database Audit

Keeping your database environment tuned, optimized and high-performance is key to achieving business goals. If your database goes down, so does your business. Percona experts have a long history of helping enterprises ensure their databases are running smoothly.

 
LVL 5

Author Comment

by:dinhchung82
ID: 34942493
I try to build Configiration management , Would you have any main idea about this and example ?
Example make me more underatand ,thanks
0
 
LVL 20

Accepted Solution

by:
woolnoir earned 500 total points
ID: 34942514
This ( http://csrc.nist.gov/groups/SMA/fasp/documents/hw_sw_mainenance/Config-Mngment-Plan.doc ) would be an example of a configuration management plan implementation document.

You need to start by auditing what you have, establishing the CI (configuration items) you wish to control and work forwards from there. The document highlights the end to end description so it should be some help.
0
 
LVL 2

Expert Comment

by:gleb_l
ID: 34951855
This link may help you with your search:
http://www.pinkelephant.com/Templates/Downloads.aspx?id=60&terms=white+papers
But it is still not clear what you are looking for.
0
 
LVL 5

Author Closing Comment

by:dinhchung82
ID: 35023007
Thanks for your help and advise , it is very useful for me
0

Featured Post

Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Dramatic changes are revolutionizing how we build and use technology. Every company is automating, digitizing, and modernizing operations. We need a better, more connected way to work together as teams so we can harness the insights from our system…
We take a look at some of the most common obstacles that IT teams run into as they work relentlessly to keep all the alarms and sirens from going off at once.
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question