About ITIL implementation

When you say templates so you want the policies themselves i.e the incident management flowchart ? same with change management , do you want RFC examples ?

thanks for your answer!

I need a example and that is showed by office template.

is it clear?

I dont understand what you mean, lets take Incident management as an example.. what part do you need ? do you want an overview of the process itself, describing the inputs and outputs to the incident management process...

or do you want an example of the type of information which would be used for an actual incident ?

Implementing ITIL means the use of processes, procedures and tools without knowledge of what part you are doing i cant really help. Simply asking for an office template isnt much help....

I try to build Configiration management , Would you have any main idea about this and example ?
Example make me more underatand ,thanks

This link may help you with your search:
http://www.pinkelephant.com/Templates/Downloads.aspx?id=60&terms=white+papers
But it is still not clear what you are looking for.

Thanks for your help and advise , it is very useful for me