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WSS 3 incoming email problems

Posted on 2011-02-21
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Last Modified: 2012-05-11
we have 2 WSS servers in our domain, both in seperate farms.
Server1 has working incoming email settings, i have copied all settings across to server2 but it is not working, i keep getting an "error in application" when i try to set the email address.

They both use the same accounts in IIS and they are site collection administrators. I have attached a copy of the event viewer. Both are showing as failure audit.

Both servers are 2003 servers, however server2 shares the content database between 2 different sites, (1 uses FBA and the other uses Windows).
Object Open:
 	Object Server:	SC Manager
 	Object Type:	SC_MANAGER OBJECT
 	Object Name:	ServicesActive
 	Handle ID:	-
 	Operation ID:	{0,153021578}
 	Process ID:	412
 	Image File Name:	C:\WINDOWS\system32\services.exe
 	Primary User Name:	SERVERNAME
 	Primary Domain:	DOMAIN
 	Primary Logon ID:	(0x0,0x3E7)
 	Client User Name:	ACCOUNT
 	Client Domain:	DOMAIN
 	Client Logon ID:	(0x0,0x91D12E9)
 	Accesses:	READ_CONTROL 
			Connect to service controller 
			Enumerate services 
			Query service database lock state 
			
 	Privileges:	-
 	Restricted Sid Count:	0
 	Access Mask:	0x20015

____________________________________________________________

Object Open:
 	Object Server:	SC Manager
 	Object Type:	SC_MANAGER OBJECT
 	Object Name:	ServicesActive
 	Handle ID:	-
 	Operation ID:	{0,153016718}
 	Process ID:	412
 	Image File Name:	C:\WINDOWS\system32\services.exe
 	Primary User Name:	SERVERNAME
 	Primary Domain:	DOMAIN
 	Primary Logon ID:	(0x0,0x3E7)
 	Client User Name:	ACCOUNT
 	Client Domain:	DOMAIN
 	Client Logon ID:	(0x0,0x91D12E9)
 	Accesses:	READ_CONTROL 
			Connect to service controller 
			Enumerate services 
			Query service database lock state 
			
 	Privileges:	-
 	Restricted Sid Count:	0
 	Access Mask:	0x20015

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Question by:CaptainGiblets
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8 Comments
 
LVL 38

Expert Comment

by:Justin Smith
ID: 34942000
Where are you adding the email address exactly?  Also, are you on the FBA URL or the Windows URL?
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Author Comment

by:CaptainGiblets
ID: 34942006
on the windows url, and i am trying to assign an email address to a bulletin board.
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LVL 38

Expert Comment

by:Justin Smith
ID: 34942025
Can you post a screen shot of your incoming email settings in Central Admin?
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Author Comment

by:CaptainGiblets
ID: 34942068
I have attached the image, also put in the IIS configuration.

the full string for the AD container is OU=Organizationalunit, DC=domain, DC=local
sharepoint.jpg
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Accepted Solution

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Justin Smith earned 500 total points
ID: 34942080
Could be an issue with setting SharePoint to auto create AD objects.  I've seen this in the past.  You might try to set that to "No", then see if it lets you set the email address.  You'll then need to manually create the contact in AD afterwards.  

Honestly that is the way I set all my 2007 deployments because there are just too many isues around the auto creation.
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Author Comment

by:CaptainGiblets
ID: 34942246
ok i have done that and it all works fine, sorry took so long, i had to set up connector etc.

Is there anything you can think of that could cause this issue? What i for from the failure audit was that the account i have specified is having problems authenticating to my domain controller.

However it works fine for the other server which is using the same account (this shouldnt cause an issue should it).

I dont know if its related, but when i set up the original server that works fine, i had to edit the SPN's manually, could this cause a problem if not done?
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LVL 38

Expert Comment

by:Justin Smith
ID: 34942262
I've had multiple farms set up perfectly and for whatever reason, this function never worked.  I think it's just a bad design.  This is why I never enable it when I do deployments.

It could be an authentication issue, could be SPN issue (if you are using Kerberos).  It's just hard to tell with this thing.  I'll just leave it with, turn it off and create things manually.
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LVL 6

Author Comment

by:CaptainGiblets
ID: 34942298
Thanks for help, i will keep trying to figure it out as i dont want to have to create the contact in AD every time somebody needs a new email in SP.

if i ever figure it out i will post what was wrong.
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