Solved

BES on Blackberry

Posted on 2011-02-21
4
406 Views
Last Modified: 2012-05-11
Hi

Trying to setup a blackberry on BES but the device WILL NOT show enterprise activation under setup wizard or options.
We managed to deploy some of the BES services over the air but the device wasnt picking up contacts or calendar etc.

we have wiped the device data and the OS and reloaded (and also wiped again on the device) but the handheld is still receiving emails from the BES/Exchange server, even after we have deelted the users account from BES server too.

Ideas?
0
Comment
Question by:CHI-LTD
  • 2
4 Comments
 
LVL 19

Expert Comment

by:-jonny-
ID: 34941964
Usually a device won't show the enterprise activation option if it's been provisioned as a consumer/non-enterprise device. The best way to check this is with your carrier - do you have an enterprise service plan? or the consumer (i.e. BIS)?

It sounds like the account was set up using BIS - perhaps the user is/was using OWA/IMAP/POP3 back to your exchange, rather than a BES account?
0
 
LVL 12

Expert Comment

by:mattclarified
ID: 34941973
Hi,

Go to Options > Advanced Options > Host routing tables > Then clcik on the menu button and click 'register now'
This will pull down the service books for BES from your service provider and enable the enterprise activation option.

M@
0
 
LVL 1

Accepted Solution

by:
CHI-LTD earned 0 total points
ID: 35025070
managed to deploy directly via the BES.....
0
 
LVL 1

Author Closing Comment

by:CHI-LTD
ID: 35067637
deployed via BES in the end
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip: When troubleshooting whether a BlackBerry is receiving email…
After going through the deployment of BlackBerry Device Service 10, and seeing a number of questions posted about it, this article addresses some of the issues and particulars of the installation. There have been a number of other questions posted, …
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Video by: Mark
This lesson goes over how to construct ordered and unordered lists and how to create hyperlinks.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now