Solved

BES on Blackberry

Posted on 2011-02-21
4
417 Views
Last Modified: 2012-05-11
Hi

Trying to setup a blackberry on BES but the device WILL NOT show enterprise activation under setup wizard or options.
We managed to deploy some of the BES services over the air but the device wasnt picking up contacts or calendar etc.

we have wiped the device data and the OS and reloaded (and also wiped again on the device) but the handheld is still receiving emails from the BES/Exchange server, even after we have deelted the users account from BES server too.

Ideas?
0
Comment
Question by:CHI-LTD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 19

Expert Comment

by:-jonny-
ID: 34941964
Usually a device won't show the enterprise activation option if it's been provisioned as a consumer/non-enterprise device. The best way to check this is with your carrier - do you have an enterprise service plan? or the consumer (i.e. BIS)?

It sounds like the account was set up using BIS - perhaps the user is/was using OWA/IMAP/POP3 back to your exchange, rather than a BES account?
0
 
LVL 12

Expert Comment

by:mattclarified
ID: 34941973
Hi,

Go to Options > Advanced Options > Host routing tables > Then clcik on the menu button and click 'register now'
This will pull down the service books for BES from your service provider and enable the enterprise activation option.

M@
0
 
LVL 1

Accepted Solution

by:
CHI-LTD earned 0 total points
ID: 35025070
managed to deploy directly via the BES.....
0
 
LVL 1

Author Closing Comment

by:CHI-LTD
ID: 35067637
deployed via BES in the end
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Blackberry is the key service used in the corporate world to enable Email on mobile. As it is a business critical solution, issues related to Blackberry are taken up with high priority.  When I start working on a Blackberry issue related with mail d…
You should read OS supplied guidelines before developing. I can't stress that enough. The guidelines will help you understand the reasons mobile app developers do what they do.  Apple is very particular when they review appstore submissions.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question