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MS w7 Pro crashes after updates

Posted on 2011-02-21
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Last Modified: 2012-05-11
Hi, i have a W7 laptop that crashes after applying windows updates. On reboot it gets to 30% and then restarts and crashes. I have to then select repair then it all works again. I have tried repairing the install but it fails as soon as you apply windows updates again. it is on a MACBook Air all latest firmware updates etc. I am using bootcamp to get into windows and it has been fine until about 7/8 days ago.

Many thnkas
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Question by:FattyPo
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32 Comments
 

Author Comment

by:FattyPo
ID: 34942581
to add it appears to be only critical updates. Silverlight was fine.
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Expert Comment

by:ded9
ID: 34942592
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Expert Comment

by:ded9
ID: 34942598
Then install the updates.


Ded9
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Author Comment

by:FattyPo
ID: 34942604
w32 sorry forgot to say. Will run now and come straight back to you
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Author Comment

by:FattyPo
ID: 34942655
i have installed the fix, just installing the 9 updates now
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Author Comment

by:FattyPo
ID: 34942661
gets to 30% on a reboot updating then it crashes with blue screen and then i have to use startup repair.
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LVL 30

Expert Comment

by:ded9
ID: 34942697
Upload the .dmp files located in windows folder. It should end with .dmp files. Also please upload

%SYSTEMROOT%\Logs\CBS\CheckSUR.log



Ded9
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Author Comment

by:FattyPo
ID: 34942724
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Author Comment

by:FattyPo
ID: 34942734
checksur file CheckSUR.log
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Author Comment

by:FattyPo
ID: 34942774
i have just run fix problems with windows updates from the action centre. But i have tried this previously.
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Expert Comment

by:ded9
ID: 34942779
Working on it. Will post the results.
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Author Comment

by:FattyPo
ID: 34942783
cheers
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LVL 30

Expert Comment

by:ded9
ID: 34942973
I dont know why the debugging is taking a long time to show the results. I then used a non microsoft tool to find out the crash results which point to ntkrnlpa.exe.

What i think is first update your graphics driver. Download the latest driver  from manufacturer website. Also check control panel-windows update- click update history and check which update is failing.

Till that time it will debug the dump files.


Ded9
0
 
LVL 30

Expert Comment

by:ded9
ID: 34943007
Also can you upload any other .dmp files.


Ded9
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Author Comment

by:FattyPo
ID: 34943014
interestingly we rebooted the laptop and everything was fuzzy until 3 shutdowns and reboots. now aero is working and text is clear. Just finding updated drivers for the graphics card
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Author Comment

by:FattyPo
ID: 34943212
even though i download the drivers for the graphics card it says it cannot find any compatible hardware!
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Author Comment

by:FattyPo
ID: 34943243
silverlight update installed fine. Its any update related to W7.
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LVL 30

Expert Comment

by:ded9
ID: 34943289
post the model number and manufacturer name of graphics card.

You can download cpuz to find out the make of the graphics card. I think updating graphics driver should resolve your issue.

http://www.cpuid.com/softwares/cpu-z.html


Ded9
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Author Comment

by:FattyPo
ID: 34943376
nvidia geforce 320m 32 bit op
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LVL 30

Accepted Solution

by:
ded9 earned 500 total points
ID: 34943445
Okay i think we have cracked the problem.

The problem is caused by a driver called applemtp.sys.  Checked online about this file and found a lot of users having the same problem.

Go to the Boot Camp control panel and click on the Trackpad tab and unchek Two Fingers Secondary Click. This disables the right click two fingers gesture but the BSOD is gone.



Resolution : Install the latest driver for Apple Multitouch Mouseand use a Bluetooth Mouse


Ref
http://webcache.googleusercontent.com/search?q=cache:-58yJf2KL5cJ:discussions.apple.com/thread.jspa%3FthreadID%3D1833505+applemtp.sys&cd=1&hl=en&ct=clnk&gl=in&source=www.google.co.in

http://www.kowitz.net/archive/2008/12/31/macbook-multi-touch-trackpad-driver-update-causes-blue-screen-of-death


Ded9
0
 
LVL 30

Expert Comment

by:ded9
ID: 34943474
Resolution : Install the latest driver for Apple Multitouch


Ded9
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Author Comment

by:FattyPo
ID: 34943574
right still crashing but at least i now have exactly the issue. I am going to call Apple as we are on a careplan.
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Author Comment

by:FattyPo
ID: 34943612
just installing a mouse, and going to disable the trackpad. will keep you postred
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Author Comment

by:FattyPo
ID: 34943727
disable track pad installed mouse all works!
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LVL 30

Expert Comment

by:ded9
ID: 34943833
Are you now able to install all the updates.


Ded9
0
 

Author Comment

by:FattyPo
ID: 34943903
yes but when the trackpad is reenabled the laptop crashes again.
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Author Comment

by:FattyPo
ID: 34943944
just downloading the latest bootcamp updates.
0
 
LVL 30

Expert Comment

by:ded9
ID: 34943946
0
 

Author Closing Comment

by:FattyPo
ID: 34943952
Thanks for all your help. I now know what the issue is just going to try latest bookcamp. Failing that i will need to use a mouse not trackpad!
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Author Comment

by:FattyPo
ID: 34943956
tried that not W7 unfortunately it won't load.
0
 
LVL 30

Expert Comment

by:ded9
ID: 34944007
Contact mac they should have a resolution . If first level is not able to help then ask for tier2 mac support. Microsoft will not be able to help you on this issue. Can deleting old windows and then uninstall bootcamp. Install the latest bootcamp and then install windows 7. These steps should fix your problem.


Ded9
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