MS w7 Pro crashes after updates

Hi, i have a W7 laptop that crashes after applying windows updates. On reboot it gets to 30% and then restarts and crashes. I have to then select repair then it all works again. I have tried repairing the install but it fails as soon as you apply windows updates again. it is on a MACBook Air all latest firmware updates etc. I am using bootcamp to get into windows and it has been fine until about 7/8 days ago.

Many thnkas
FattyPoAsked:
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ded9Connect With a Mentor Commented:
Okay i think we have cracked the problem.

The problem is caused by a driver called applemtp.sys.  Checked online about this file and found a lot of users having the same problem.

Go to the Boot Camp control panel and click on the Trackpad tab and unchek Two Fingers Secondary Click. This disables the right click two fingers gesture but the BSOD is gone.



Resolution : Install the latest driver for Apple Multitouch Mouseand use a Bluetooth Mouse


Ref
http://webcache.googleusercontent.com/search?q=cache:-58yJf2KL5cJ:discussions.apple.com/thread.jspa%3FthreadID%3D1833505+applemtp.sys&cd=1&hl=en&ct=clnk&gl=in&source=www.google.co.in

http://www.kowitz.net/archive/2008/12/31/macbook-multi-touch-trackpad-driver-update-causes-blue-screen-of-death


Ded9
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FattyPoAuthor Commented:
to add it appears to be only critical updates. Silverlight was fine.
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ded9Commented:
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ded9Commented:
Then install the updates.


Ded9
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FattyPoAuthor Commented:
w32 sorry forgot to say. Will run now and come straight back to you
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FattyPoAuthor Commented:
i have installed the fix, just installing the 9 updates now
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FattyPoAuthor Commented:
gets to 30% on a reboot updating then it crashes with blue screen and then i have to use startup repair.
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ded9Commented:
Upload the .dmp files located in windows folder. It should end with .dmp files. Also please upload

%SYSTEMROOT%\Logs\CBS\CheckSUR.log



Ded9
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FattyPoAuthor Commented:
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FattyPoAuthor Commented:
checksur file CheckSUR.log
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FattyPoAuthor Commented:
i have just run fix problems with windows updates from the action centre. But i have tried this previously.
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ded9Commented:
Working on it. Will post the results.
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FattyPoAuthor Commented:
cheers
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ded9Commented:
I dont know why the debugging is taking a long time to show the results. I then used a non microsoft tool to find out the crash results which point to ntkrnlpa.exe.

What i think is first update your graphics driver. Download the latest driver  from manufacturer website. Also check control panel-windows update- click update history and check which update is failing.

Till that time it will debug the dump files.


Ded9
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ded9Commented:
Also can you upload any other .dmp files.


Ded9
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FattyPoAuthor Commented:
interestingly we rebooted the laptop and everything was fuzzy until 3 shutdowns and reboots. now aero is working and text is clear. Just finding updated drivers for the graphics card
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FattyPoAuthor Commented:
even though i download the drivers for the graphics card it says it cannot find any compatible hardware!
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FattyPoAuthor Commented:
silverlight update installed fine. Its any update related to W7.
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ded9Commented:
post the model number and manufacturer name of graphics card.

You can download cpuz to find out the make of the graphics card. I think updating graphics driver should resolve your issue.

http://www.cpuid.com/softwares/cpu-z.html


Ded9
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FattyPoAuthor Commented:
nvidia geforce 320m 32 bit op
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ded9Commented:
Resolution : Install the latest driver for Apple Multitouch


Ded9
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FattyPoAuthor Commented:
right still crashing but at least i now have exactly the issue. I am going to call Apple as we are on a careplan.
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FattyPoAuthor Commented:
just installing a mouse, and going to disable the trackpad. will keep you postred
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FattyPoAuthor Commented:
disable track pad installed mouse all works!
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ded9Commented:
Are you now able to install all the updates.


Ded9
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FattyPoAuthor Commented:
yes but when the trackpad is reenabled the laptop crashes again.
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FattyPoAuthor Commented:
just downloading the latest bootcamp updates.
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ded9Commented:
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FattyPoAuthor Commented:
Thanks for all your help. I now know what the issue is just going to try latest bookcamp. Failing that i will need to use a mouse not trackpad!
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FattyPoAuthor Commented:
tried that not W7 unfortunately it won't load.
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ded9Commented:
Contact mac they should have a resolution . If first level is not able to help then ask for tier2 mac support. Microsoft will not be able to help you on this issue. Can deleting old windows and then uninstall bootcamp. Install the latest bootcamp and then install windows 7. These steps should fix your problem.


Ded9
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