MS w7 Pro crashes after updates
Hi, i have a W7 laptop that crashes after applying windows updates. On reboot it gets to 30% and then restarts and crashes. I have to then select repair then it all works again. I have tried repairing the install but it fails as soon as you apply windows updates again. it is on a MACBook Air all latest firmware updates etc. I am using bootcamp to get into windows and it has been fine until about 7/8 days ago.
Many thnkas
Many thnkas
Please run system readiness tool. I hope its win7 32bit
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f
Ded9
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f
Ded9
Then install the updates.
Ded9
Ded9
ASKER
w32 sorry forgot to say. Will run now and come straight back to you
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i have installed the fix, just installing the 9 updates now
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gets to 30% on a reboot updating then it crashes with blue screen and then i have to use startup repair.
Upload the .dmp files located in windows folder. It should end with .dmp files. Also please upload
%SYSTEMROOT%\Logs\CBS\Chec
Ded9
%SYSTEMROOT%\Logs\CBS\Chec
Ded9
ASKER
.dmp file 022111-19671-01.dmp
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checksur file CheckSUR.log
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i have just run fix problems with windows updates from the action centre. But i have tried this previously.
Working on it. Will post the results.
ASKER
cheers
I dont know why the debugging is taking a long time to show the results. I then used a non microsoft tool to find out the crash results which point to ntkrnlpa.exe.
What i think is first update your graphics driver. Download the latest driver from manufacturer website. Also check control panel-windows update- click update history and check which update is failing.
Till that time it will debug the dump files.
Ded9
What i think is first update your graphics driver. Download the latest driver from manufacturer website. Also check control panel-windows update- click update history and check which update is failing.
Till that time it will debug the dump files.
Ded9
Also can you upload any other .dmp files.
Ded9
Ded9
ASKER
interestingly we rebooted the laptop and everything was fuzzy until 3 shutdowns and reboots. now aero is working and text is clear. Just finding updated drivers for the graphics card
ASKER
even though i download the drivers for the graphics card it says it cannot find any compatible hardware!
ASKER
silverlight update installed fine. Its any update related to W7.
post the model number and manufacturer name of graphics card.
You can download cpuz to find out the make of the graphics card. I think updating graphics driver should resolve your issue.
http://www.cpuid.com/softwares/cpu-z.html
Ded9
You can download cpuz to find out the make of the graphics card. I think updating graphics driver should resolve your issue.
http://www.cpuid.com/softwares/cpu-z.html
Ded9
ASKER
nvidia geforce 320m 32 bit op
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Resolution : Install the latest driver for Apple Multitouch
Ded9
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right still crashing but at least i now have exactly the issue. I am going to call Apple as we are on a careplan.
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just installing a mouse, and going to disable the trackpad. will keep you postred
ASKER
disable track pad installed mouse all works!
Are you now able to install all the updates.
Ded9
Ded9
ASKER
yes but when the trackpad is reenabled the laptop crashes again.
ASKER
just downloading the latest bootcamp updates.
http://support.apple.com/downloads/Multi_Touch_Trackpad_Update_1_1_for_Windows
Download the driver and install it. Try it
Ded9
Download the driver and install it. Try it
Ded9
ASKER
Thanks for all your help. I now know what the issue is just going to try latest bookcamp. Failing that i will need to use a mouse not trackpad!
ASKER
tried that not W7 unfortunately it won't load.
Contact mac they should have a resolution . If first level is not able to help then ask for tier2 mac support. Microsoft will not be able to help you on this issue. Can deleting old windows and then uninstall bootcamp. Install the latest bootcamp and then install windows 7. These steps should fix your problem.
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