wrong website being accessed from mobile phone

Posted on 2011-02-21
Last Modified: 2012-05-11
hi there i have a problem where when i access a web page from a mobile phone it displays an old version of the website.
From a pc it is ok
i have deleted cache cookies etc
Question by:dougdog
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Expert Comment

ID: 34942746
Is it happening from just your phone or other people as well? There are usually 2 different addresses these days, phones get directed to one site and a regular browser another. Such as for browsers and for phones. It could be a problem with the mobile page being out of date. If not, are you able to try another browser on your phone?

Author Comment

ID: 34942771
no seems to be from all blackberries and iphones
LVL 12

Expert Comment

ID: 34942793
Many websites offer a mobile version of the website designed for smart phones.  These web pages are scaled down to fit better on a smaller screen.  That is why the website looks different.  I would check on the mobile version of the website to see if another version is offered.  Ocassionaly when browsing on my iphone I come across a website that also offers the full version so it can be switched..
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Author Comment

ID: 34942897
it is our company website
LVL 25

Expert Comment

ID: 34942905

Mobile devices return different user agents to desktop PCs. If configured to do so, a web-site will re-direct to a mobile version depending on what user agent it detects.

Try changing the browser options on the BlackBerry device to return Internet Explorer rather than BlackBerry - does that direct you to the correct site?



Author Comment

ID: 34943718
LVL 25

Accepted Solution

RobMobility earned 500 total points
ID: 34943925

Is the BlackBerry configured via a caching proxy server? Is it the cached version which is being seen on the device?



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