Solved

OMA Exchange 2003

Posted on 2011-02-21
18
545 Views
Last Modified: 2012-05-11
Hi,

I installed the Mobile Admin software on a F/E Exchange 2003 SP2 server. I am trying to access http://servername/oma and it prompts me for a username and password. When I enter the relevant account (ensuring adequate permissions) it says
A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
This server is also configured for OWA.
I tried
http://support.microsoft.com/kb/898131 in addition to this http://support.microsoft.com/kb/817379
but to no avail.

Has anyone else come across this issue?

Thanks,
AG
0
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Question by:AshlingGarry
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18 Comments
 
LVL 3

Assisted Solution

by:Patricck
Patricck earned 167 total points
ID: 34942784
Have you tried this?

To work around this behavior, you must add an additional host header that uses the NetBIOS name of the Exchange 2003 computer to the OMA Web site. To do this, follow these steps:

   1. Log on to the Exchange 2003 computer by using an account that has administrative permissions.
   2. Click Start, click Settings, and then click Control Panel.
   3. Double-click Administrative Tools, and then double-click Internet Information Services (IIS) Manager.
   4. Expand ServerName, expand Web Sites, right-click the Web site on which the /OMA virtual directory resides, and then click Properties.
   5. On the Web Site tab, click Advanced.
   6. Under Multiple identities for this Web site, click Add.
   7. Type the IP address in the IP Address box, type the port number in the TCP Port box, and then type the NetBIOS name of the Exchange 2003 computer in the Host Header value box.
   8. Click OK three times, and then quit IIS Manager.
   9. In Control Panel, double-click Services.
  10. Right-click IIS Admin service, and then click Restart.
0
 

Author Comment

by:AshlingGarry
ID: 34942794
Hi,

Thank you for the prompt response - Yes, I tried this also.
0
 
LVL 3

Expert Comment

by:Patricck
ID: 34942830
OWA is working fine, right?
0
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Author Comment

by:AshlingGarry
ID: 34942835
Yes it is. Although this is not our primary OWA F/E server
0
 
LVL 2

Assisted Solution

by:danny1875
danny1875 earned 333 total points
ID: 34942855
have you tried connecting via https rather than http?

are you trying this internally or externally?
0
 
LVL 3

Expert Comment

by:Patricck
ID: 34942870
Are you using certificates? https.. ?
0
 

Author Comment

by:AshlingGarry
ID: 34942878
I am trying this internally.
https gives a page can not be displayed error and http still provides the same as before. Screen shots attached OMA.doc
0
 
LVL 2

Expert Comment

by:danny1875
ID: 34942999
What do your even logs produce when you get this error message? any codes or event ID's?
0
 

Author Comment

by:AshlingGarry
ID: 34943423
When i try to log into the http://servername/oma it brings me to a security prompt which looks like it's prompting for the OWA credentials. See attached.

I enter my credentials twice and then I get the error as previously advised. Event Viewer is not showing up any related errors. OMA2.doc
0
 

Author Comment

by:AshlingGarry
ID: 34943592
When I log into http://servername/oma with an account that has the Outlook Mobile Access enabled, I get a screen as expected stating Inbox, Calendar, Contacts etc.
When I log in as a user that is NOT enabled for Active Sync I get the message Your account has not been enabled for wireless access. Please contact your system administrator for additional assistance.
But when I log in as a domain admin to administer the users, do a remote wipe etc I still get the error
A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
0
 
LVL 2

Expert Comment

by:danny1875
ID: 34944018
Ive checked a clients setup my end, the one thing i noticed is that the 'require ssl' option in the Exchange-OMA on OMA's directory security tab is unticked. Is this the same for yourself? if not, disable the require ssl option and give it a try.
0
 
LVL 2

Assisted Solution

by:danny1875
danny1875 earned 333 total points
ID: 34944023
sorry that should have said exchange-oma AND oma's security tab :)
0
 

Author Comment

by:AshlingGarry
ID: 34944543
Hi, yes, I've turned it off for both of the above, but still no joy.

Also:
When I try to connect to https://servername/mobileadmin , I get page cannot be displayed.

When I try http://servername/mobileadmin I get
The page must be viewed over a secure channel
The page you are trying to access is secured with Secure Sockets Layer (SSL).
--------------------------------------------------------------------------------

Please try the following:

Type https:// at the beginning of the address you are attempting to reach and press ENTER.
HTTP Error 403.4 - Forbidden: SSL is required to view this resource.
Internet Information Services (IIS)


0
 
LVL 2

Expert Comment

by:danny1875
ID: 34944711
and is integrated windows authentication and basic authentication set on the exchnage-oma directory on the fe server? nothing else should be selected there. default domain and realm should match your domain name
0
 

Author Comment

by:AshlingGarry
ID: 34950143
Yes indeed - see attached. Auth.doc
0
 

Accepted Solution

by:
AshlingGarry earned 0 total points
ID: 34950307
I removed the SSL security requirement from the Mobile Admin website and it eventually works!
Sincere thanks to all that tried to assist.

Kind regards,
AG
0
 

Author Comment

by:AshlingGarry
ID: 34950540
      Removing the SSL security requirement from the Mobile Admin website fixed it
0
 

Author Closing Comment

by:AshlingGarry
ID: 34990694
Removing the SSL security requirement from the Mobile Admin website fixed it
0

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