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Out of Office not working, error: "your automatic reply settings cannot be displayed because the server is currently unavailable".

Posted on 2011-02-21
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Last Modified: 2012-05-11
I seem to be having problems with Outlook 2007 and 2010 on our Windows 2008 Server, in that I cannot access the out of office within outlook, error message "your automatic reply settings cannot be displayed because the server is currently unavailable, try again later" appears.
I know this isn't a new issue, and have read and followed some of the suggestions on the web such as DNS, Certificate and ISS checks and alterations relating to the autodiscovery settings on the server but nothing seems to work, so I wouldn't mind starting afresh and get some advise on what I should do.
Running a "Test Email Autoconfiguration" from outlook brings back the following errors:
Results:
"Autoconfiguration was unable to determine your settings!"
Log:
"Autodiscover to https://remote.domain.co.uk/autodiscover/autodiscover.xml FAILED (0x800C8203)
"Autodiscover to https://domain.local/autodiscover/autodiscover.xml FAILED (0x800C8203)"
"Local autodiscover for domain.local FAILED (0x8004010F)"
"Redirect check to http://autodiscover.domain.local/autodiscover/autodiscover.xml FAILED (0x80072EE7)"
"Srv Record lookup for domain.local FAILED (0x8004010F)"

Out of Office does work using OWA.

Please help, thanks.    
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Question by:riverbank
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4 Comments
 
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Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 34942985
Have you got a SAN / UCC certificate with the following names included:

mail.domain.com (or whatever you have chosen to use)
autodiscover.domain.com
internalservername.internaldomain.local
internalservername

Have you also configured an A record in DNS called Autodiscover that points to the IP address of your server?

Alan
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LVL 1

Author Comment

by:riverbank
ID: 34943091
I've added both Autodiscover.domain.local and Autodiscover.domain.co.uk in DNS pointing to the server IP address.

We don't have a SAN/UCC certificate, only a self signed one pointing to remote.domain.co.uk.
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Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 2000 total points
ID: 34943134
Autodiscover needs to be included in the cert name otherwise it won't work.

You would be best advised to purchase a SAN / UCC certificate from somewhere like GoDaddy which are about the cheapest.

They are simpler, quicker and easier to get your server working properly with.  You can do it without, but I'm not the one to advise you how!
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LVL 1

Author Comment

by:riverbank
ID: 34943533
We had a client with a UCC certificate with the same issue and adding the DNS names as mentioned above resolved their issue. So I'll assume getting a UCC certificate will work for us also. Thanks for your help alanhardisty.

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