Solved

Out of Office not working, error: "your automatic reply settings cannot be displayed because the server is currently unavailable".

Posted on 2011-02-21
4
2,804 Views
Last Modified: 2012-05-11
I seem to be having problems with Outlook 2007 and 2010 on our Windows 2008 Server, in that I cannot access the out of office within outlook, error message "your automatic reply settings cannot be displayed because the server is currently unavailable, try again later" appears.
I know this isn't a new issue, and have read and followed some of the suggestions on the web such as DNS, Certificate and ISS checks and alterations relating to the autodiscovery settings on the server but nothing seems to work, so I wouldn't mind starting afresh and get some advise on what I should do.
Running a "Test Email Autoconfiguration" from outlook brings back the following errors:
Results:
"Autoconfiguration was unable to determine your settings!"
Log:
"Autodiscover to https://remote.domain.co.uk/autodiscover/autodiscover.xml FAILED (0x800C8203)
"Autodiscover to https://domain.local/autodiscover/autodiscover.xml FAILED (0x800C8203)"
"Local autodiscover for domain.local FAILED (0x8004010F)"
"Redirect check to http://autodiscover.domain.local/autodiscover/autodiscover.xml FAILED (0x80072EE7)"
"Srv Record lookup for domain.local FAILED (0x8004010F)"

Out of Office does work using OWA.

Please help, thanks.    
0
Comment
Question by:riverbank
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 34942985
Have you got a SAN / UCC certificate with the following names included:

mail.domain.com (or whatever you have chosen to use)
autodiscover.domain.com
internalservername.internaldomain.local
internalservername

Have you also configured an A record in DNS called Autodiscover that points to the IP address of your server?

Alan
0
 
LVL 1

Author Comment

by:riverbank
ID: 34943091
I've added both Autodiscover.domain.local and Autodiscover.domain.co.uk in DNS pointing to the server IP address.

We don't have a SAN/UCC certificate, only a self signed one pointing to remote.domain.co.uk.
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 34943134
Autodiscover needs to be included in the cert name otherwise it won't work.

You would be best advised to purchase a SAN / UCC certificate from somewhere like GoDaddy which are about the cheapest.

They are simpler, quicker and easier to get your server working properly with.  You can do it without, but I'm not the one to advise you how!
0
 
LVL 1

Author Comment

by:riverbank
ID: 34943533
We had a client with a UCC certificate with the same issue and adding the DNS names as mentioned above resolved their issue. So I'll assume getting a UCC certificate will work for us also. Thanks for your help alanhardisty.

0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question