Solved

XP random Bluescreen

Posted on 2011-02-21
7
399 Views
Last Modified: 2012-05-11
I've was working on a PC for a client last week, which supposedly suffered from bluescreens, i could not replicate the problem, but i did my basic maintenance anyway, i assumed maybe i had unknowingly fixed the problem.

After a day of no troubles the client picked it up. After going home, same issue. I told them to detach any other devices, same issue.  

I know have the PC back in my possession, oddly checking the minidumps there is only one, dated yesterday.

I am no expert at minidumps so i figured i'd get tour opinions.

Running windows XP.

==================================================
Dump File         : Mini022011-01.dmp
Crash Time        : 2/20/2011 12:46:05 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x100000d1
Parameter 1       : 0x00000006
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0xf745aec5
Caused By Driver  : iaStor.sys
Caused By Address : iaStor.sys+33ec5
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : 32-bit
Computer Name     :
Full Path         : g:\Mini022011-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 2600
==================================================
Mini022011-01.dmp
0
Comment
Question by:STS-Tech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 7

Accepted Solution

by:
David_Hagerman earned 250 total points
ID: 34943046
iastor.sys is the intel matrix storage manager driver file

Is you client adding an additional external drives on the when they get home?
0
 
LVL 78

Assisted Solution

by:arnold
arnold earned 250 total points
ID: 34943130
Check memory just in case.
While in the bios check power supply output parameters
ie. the 3.3 V should not be too close to the -20% threshold.
If the 3.3 is too low it will trigger a panic and a reboot but not a blue screen.
Check if there is a newer/updated version for the driver.
0
 
LVL 2

Author Comment

by:STS-Tech
ID: 34943225
As far as i know, i had him disconnect all external devices, except mouse and keyboard, he claims just a printer is hooked up.

I'm running memtest now, installed the latest chipset, and dled the intel matrix storage manager driver for when it is done doing the memtest.

I'll report back with results.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Author Comment

by:STS-Tech
ID: 34946376
So far everything passed, no crashes, client picked it up, he will call back this evening, then i will award points.
0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 34951019
I agree with the above, could be bad RAM or the driver. If it continues to happen-hopefully not--I suggest uninstalling the driver and then reinstalling it. Does the system have any additional add-on hard disk drive controllers or just those on the motherboard?
0
 
LVL 7

Expert Comment

by:David_Hagerman
ID: 34978171
Did you client have the problem again ? If so did he report anything new?
0
 
LVL 2

Author Comment

by:STS-Tech
ID: 34979115
The user decided to not contact me back, so i'm assuming it is fixed, thanks experts!
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people tend to confuse the function of a virus with the one of adware, this misunderstanding of the basic of what each software is and how it operates causes users and organizations to take the wrong security measures that would protect them ag…
In a recent article here at Experts Exchange (http://www.experts-exchange.com/articles/18880/PaperPort-14-in-Windows-10-A-First-Look.html), I discussed my nine-month sandbox testing of the Windows 10 Technical Preview, specifically with respect to r…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question