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Your message did not reach some or all of the intended recipients.

Posted on 2011-02-21
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Last Modified: 2012-05-11
Hi,

One of the users is trying to send an external email but gets the following bounced back email. The user is able to recieve the email from that external email address. any suggestions?

Your message did not reach some or all of the intended recipients.

      Subject:      Email
      Sent:      21/02/2011 12:41

The following recipient(s) cannot be reached:

      'External email id' on 21/02/2011 12:41
            None of your e-mail accounts could send to this recipient.
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Question by:IT_Chipperfield
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by:Amit
ID: 34943841
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by:Amit
ID: 34943849
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Expert Comment

by:Amit
ID: 34943857
Seems to be duplicate email address issue. Find it and remove it. Steps are given in the above article
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Accepted Solution

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IT_Chipperfield earned 0 total points
ID: 34944385
The external email address within the outlook address book was not right. Had to delete it and get the user type in manually. The problem is fixed.

Thanks for your help.
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Author Closing Comment

by:IT_Chipperfield
ID: 34986440
deleted the external email stored in outlook and typed it manually.
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