Solved

User unable to access shared Outlook contacts

Posted on 2011-02-21
3
1,944 Views
Last Modified: 2012-05-11
I have a setup with 1 MS Exchange 2010 SP1 server running on MS Windows 2008R2 and 1 MS Windows 2008R2 AD server.

A user (Ray) has shared his Outlook Calendar and Contacts folder with 2 other users - Sara and Marti.  Both have editor rights to both folders.

Marti is able to view/edit Ray's Calendar and Contacts with no problems.
Sara has no problems with Ray's Calendar but received the following error when opening Ray's Contacts:
  "Cannot display the folder.  Microsoft Office Outlook cannot access the specified folder location."

We have tried changing Sara's permissions to Ray's Contacts folder to Reviewer, Editor and Owner all with the same results.  If we remove Sara's permissions and set the default permissions to Reviewer she is still unable to access Ray's Contacts.

Deleting and recreating Sara's MAPI profile does not have any effect.
Sara is unable to access Ray's Contacts from any computer she logs into.
Sara is unable to access Ray's Contacts using Outlook 2003 or Outlook 2007.
Marti is able to access Ray's Contacts from Sara's computer.

If I copy Ray's Outlook Contacts (creating Contacts1) Sara can immediately access Contacts1 without any problems.

If we use the Exchange Management Console to grant Sara full access to Ray's Exchange Mailbox she can access all folders including the Contacts.

This one has me stumped.  Any suggestions before I try deleting and recreating Sara's account?
0
Comment
Question by:LafPC
  • 2
3 Comments
 
LVL 2

Expert Comment

by:DezzyMelb
ID: 34956567
Use the Delegate feature. In outlook on Ray's PC go to tools Delegate. Add the user there as a delegate and they will be able to edit and review Ray's calendar. Changing the permissions on the calendar folder requires the use to have permissions to the "Mailbox - Ray" Section of a  users mailbox.
0
 

Accepted Solution

by:
LafPC earned 0 total points
ID: 34976783
Many hours later, the following worked for me:

1. the problem apparently is with boss's contacts
2. this is likely item level corruption in boss's contacts that needs to be remedied in the following way -
 Export his contacts to pst, run scanpst against the file a few times (this is the key as scanpst seems to stop when it stumbles upon corrupted item) until you are sure to see no errors after scanpst pass
c. make sure contacts is not accessed by anyone, log into boss's mailbox with mfcmapi, delete the contacts completely
d. exit mfcmapi, run OL with /resetfolders switch that would re-create contacts folder
e. import repaired PST file into boss's contacts

Whew...
0
 

Author Closing Comment

by:LafPC
ID: 35005380
I found the answer on Google after many hours of searching embedded in the following post:

http://social.technet.microsoft.com/Forums/pl-PL/exchange2010/thread/43469ef9-2274-403c-9a15-44460540f9e4
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

If you don't know how to downgrade, my instructions below should be helpful.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now