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User unable to access shared Outlook contacts

Posted on 2011-02-21
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Last Modified: 2012-05-11
I have a setup with 1 MS Exchange 2010 SP1 server running on MS Windows 2008R2 and 1 MS Windows 2008R2 AD server.

A user (Ray) has shared his Outlook Calendar and Contacts folder with 2 other users - Sara and Marti.  Both have editor rights to both folders.

Marti is able to view/edit Ray's Calendar and Contacts with no problems.
Sara has no problems with Ray's Calendar but received the following error when opening Ray's Contacts:
  "Cannot display the folder.  Microsoft Office Outlook cannot access the specified folder location."

We have tried changing Sara's permissions to Ray's Contacts folder to Reviewer, Editor and Owner all with the same results.  If we remove Sara's permissions and set the default permissions to Reviewer she is still unable to access Ray's Contacts.

Deleting and recreating Sara's MAPI profile does not have any effect.
Sara is unable to access Ray's Contacts from any computer she logs into.
Sara is unable to access Ray's Contacts using Outlook 2003 or Outlook 2007.
Marti is able to access Ray's Contacts from Sara's computer.

If I copy Ray's Outlook Contacts (creating Contacts1) Sara can immediately access Contacts1 without any problems.

If we use the Exchange Management Console to grant Sara full access to Ray's Exchange Mailbox she can access all folders including the Contacts.

This one has me stumped.  Any suggestions before I try deleting and recreating Sara's account?
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Question by:LafPC
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Expert Comment

by:DezzyMelb
ID: 34956567
Use the Delegate feature. In outlook on Ray's PC go to tools Delegate. Add the user there as a delegate and they will be able to edit and review Ray's calendar. Changing the permissions on the calendar folder requires the use to have permissions to the "Mailbox - Ray" Section of a  users mailbox.
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Accepted Solution

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LafPC earned 0 total points
ID: 34976783
Many hours later, the following worked for me:

1. the problem apparently is with boss's contacts
2. this is likely item level corruption in boss's contacts that needs to be remedied in the following way -
 Export his contacts to pst, run scanpst against the file a few times (this is the key as scanpst seems to stop when it stumbles upon corrupted item) until you are sure to see no errors after scanpst pass
c. make sure contacts is not accessed by anyone, log into boss's mailbox with mfcmapi, delete the contacts completely
d. exit mfcmapi, run OL with /resetfolders switch that would re-create contacts folder
e. import repaired PST file into boss's contacts

Whew...
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Author Closing Comment

by:LafPC
ID: 35005380
I found the answer on Google after many hours of searching embedded in the following post:

http://social.technet.microsoft.com/Forums/pl-PL/exchange2010/thread/43469ef9-2274-403c-9a15-44460540f9e4
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