Solved

Outlook 2007 attachment received; hit Save instead of Save As and now it is lost?

Posted on 2011-02-21
8
781 Views
Last Modified: 2012-05-11
Hi All,

A colleague at work received an email with an attachment in it. The attachment needed to be completed and then sent back to the original sender.

Now my colleague opened the attachment and completed it but instead of hitting Save As, hit Save and closed the Excel document attachment.

When my colleague realised what she had done, tried to open the email attachment again and the changes were not saved.

Where could this document have been saved? Also how can it be retrieved? Is there a temporary cache that it could have been saved to?

I tried to check the Application Data folder but as it is a work PC I couldn't find this folder and The Start>Run option has been disabled by our organisation so I can't use the %Temp% option.

Can this document be retrieved or is it lost forever?

Thanks in advance for any help offered. :)
0
Comment
Question by:Zyphon09
  • 5
  • 3
8 Comments
 
LVL 9

Expert Comment

by:meko72
Comment Utility
Check  C:\temp  or C:\windows\temp

Also go Into Excel and go to Options\ Save and look at AutoRecover file location.
0
 
LVL 9

Expert Comment

by:meko72
Comment Utility
If you know what the file name was, you can use a free program called Recuva to run for deleted files from computer.

http://www.piriform.com/recuva

0
 

Author Comment

by:Zyphon09
Comment Utility
Hi meko72,

Unfortunately my colleague has left for the day so I cannot check the file locations given in your answer above.

I will feed back tomorrow if this worked.

Thanks for your help. :)


Kind regards,

Michael
0
 

Author Comment

by:Zyphon09
Comment Utility
hi meko72,

Unfortunately as this an office based PC, we don't haev administration rights to install any software unless of course it is approved by the organisation.

Thanks anyway though this may prove useful for my home pc.


Kind regards,

Michael
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 

Author Comment

by:Zyphon09
Comment Utility
Hi meko72,

According to Excel 2007 Save options. The Auto Recovery location is C:\windows\temp. However what file would I be looking for? we can only see .tmp files and these won't open in Excel.

If you have a message that is sent to you with an attachment and you open the document and then save it instead of save as. Will you lose your changes when closing?

Thanks.


Kind regards,

Michael
0
 
LVL 9

Accepted Solution

by:
meko72 earned 250 total points
Comment Utility
When you go to close that email message, Outlook will ask you "Do you want to save changes?". This can be confusing, because to all outward appearances the email message hasn't changed. But in fact it has, because you made changes to the attachment that is part of the message. If you don't save changes at this point, those changes to the attachment will be lost.

What if the message wasn't open? Well, it had to be open in order to open the attachment in Excel. If you close the message before you close Excel you lose the possibility of updating the attachment in the message. Outlook will usually warn you if you're about to do this.

The good news is that if you've closed the message and Outlook can't update it, it also doesn't know that it needs to delete the temporary file when Word closes. So you may be still able to find the document by searching in your temporary folders.

When you open an attachment and you save it it go to the default file location. I know that in some Corporations including mine I have redirected the users "My Documents" folder to thier user drive.

Also you might want to look  at \Local Settings\Temporary Internet Files\Content.Outlook\ folder to find the lost updated spreadsheet attachment

Also when you open Excel look at the reseent documents and see if it is there

Let me know how this works out

     Dusty
0
 

Author Closing Comment

by:Zyphon09
Comment Utility
A very thorough answer to my original question, many thanks.
0
 

Author Comment

by:Zyphon09
Comment Utility
Thanks for answering my question Dusty, it really helped me out. :)

Michael
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Set OWA language and time zone in Exchange for individuals, all users or per database.
Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now