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Outlook 2007 attachment received; hit Save instead of Save As and now it is lost?

Posted on 2011-02-21
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Last Modified: 2012-05-11
Hi All,

A colleague at work received an email with an attachment in it. The attachment needed to be completed and then sent back to the original sender.

Now my colleague opened the attachment and completed it but instead of hitting Save As, hit Save and closed the Excel document attachment.

When my colleague realised what she had done, tried to open the email attachment again and the changes were not saved.

Where could this document have been saved? Also how can it be retrieved? Is there a temporary cache that it could have been saved to?

I tried to check the Application Data folder but as it is a work PC I couldn't find this folder and The Start>Run option has been disabled by our organisation so I can't use the %Temp% option.

Can this document be retrieved or is it lost forever?

Thanks in advance for any help offered. :)
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Question by:Zyphon09
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8 Comments
 
LVL 9

Expert Comment

by:meko72
ID: 34944151
Check  C:\temp  or C:\windows\temp

Also go Into Excel and go to Options\ Save and look at AutoRecover file location.
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LVL 9

Expert Comment

by:meko72
ID: 34944174
If you know what the file name was, you can use a free program called Recuva to run for deleted files from computer.

http://www.piriform.com/recuva

0
 

Author Comment

by:Zyphon09
ID: 34944234
Hi meko72,

Unfortunately my colleague has left for the day so I cannot check the file locations given in your answer above.

I will feed back tomorrow if this worked.

Thanks for your help. :)


Kind regards,

Michael
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Author Comment

by:Zyphon09
ID: 34944623
hi meko72,

Unfortunately as this an office based PC, we don't haev administration rights to install any software unless of course it is approved by the organisation.

Thanks anyway though this may prove useful for my home pc.


Kind regards,

Michael
0
 

Author Comment

by:Zyphon09
ID: 34949997
Hi meko72,

According to Excel 2007 Save options. The Auto Recovery location is C:\windows\temp. However what file would I be looking for? we can only see .tmp files and these won't open in Excel.

If you have a message that is sent to you with an attachment and you open the document and then save it instead of save as. Will you lose your changes when closing?

Thanks.


Kind regards,

Michael
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LVL 9

Accepted Solution

by:
meko72 earned 250 total points
ID: 34952583
When you go to close that email message, Outlook will ask you "Do you want to save changes?". This can be confusing, because to all outward appearances the email message hasn't changed. But in fact it has, because you made changes to the attachment that is part of the message. If you don't save changes at this point, those changes to the attachment will be lost.

What if the message wasn't open? Well, it had to be open in order to open the attachment in Excel. If you close the message before you close Excel you lose the possibility of updating the attachment in the message. Outlook will usually warn you if you're about to do this.

The good news is that if you've closed the message and Outlook can't update it, it also doesn't know that it needs to delete the temporary file when Word closes. So you may be still able to find the document by searching in your temporary folders.

When you open an attachment and you save it it go to the default file location. I know that in some Corporations including mine I have redirected the users "My Documents" folder to thier user drive.

Also you might want to look  at \Local Settings\Temporary Internet Files\Content.Outlook\ folder to find the lost updated spreadsheet attachment

Also when you open Excel look at the reseent documents and see if it is there

Let me know how this works out

     Dusty
0
 

Author Closing Comment

by:Zyphon09
ID: 34992555
A very thorough answer to my original question, many thanks.
0
 

Author Comment

by:Zyphon09
ID: 34992558
Thanks for answering my question Dusty, it really helped me out. :)

Michael
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