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add blackberry device to bes server

Posted on 2011-02-21
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Last Modified: 2012-05-11
Hi there

I have a installed Blackberry Express Server Free BES. Installed on SBS2003 and got no errors + setup all the user permissions etc as per the install guide and guide below. Im on a standard BIS plan with the telecoms provider

http://forums.pinstack.com/f9/garys_bes_install_guide_for_sbs_2003_a-13491/ 

However when I run the desktop manager I cannot attach a device to any of the users I've setup.

Im using the USB cable that came with it , I tried another cable and phone,  front and back usb ports but it still wont let me add the device when I connect it. Blackberry support say it has to be wired connection on the BIS plan and mentioned something about tethering.

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB21124&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=413946909&stateId=0%200%20413936564

The server install , sql database , besadmin user are all setup and work fine and Im managing everthing direct on the server

Any idea's

Thanks
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Question by:ilovefishing
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Expert Comment

by:-jonny-
ID: 35034497
Are you using desktop manager on the BES? or on a workstation?
If you're connecting directly (via USB) to the BES then don't use desktop manager. Plug in the device, let it detect, and then within BAS, select your user and assign a device. You should see the PIN of your device listed.
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ilovefishing earned 0 total points
ID: 35081401
thanks Johnny,

I found a solution via the bes support . You get a complementary support incident and I have to say they were very good,  They stick with you till its solved .  Essentially I should of intalled BES as BESadmin user  .  Ensure my my MAPI & CDO dll versions, Service packs were uptodate . Also you need to set alot of permissions but its all detailed in their documentation.

Recreate the mapi profile and uses to IEMStest.exe utility to test you have a connection.

Once that is all in place login to the admin panel , scan for the device and attach it to the user. Worked, sync's with outlook \ exchange etc.

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Author Closing Comment

by:ilovefishing
ID: 35126152
BES\RIM support delivered !
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