This weird issue/problem has been going on for a while on this particular PC, and I’ve ran out of ideas to use on this problem.
At work we use a Novell server to keep My Documents and shared folders that different department use, and for some reason this ladies PC keeps the network drives mapped for different amount of times but looses them eventually; the amount of time the drives are kept is different for whatever reason. This is bad because this lady holds the world record as far as keeping many of her My Documents along w/ the shared documents of her department going at the same time, and needless to say she is not happy when she has to restart her PC. Maybe worse than that, this lady also keeps the world record of multiple email messages she is working on open at the same time. It would take her forever to read all of her open emails and decided to save or get rid of them…so we don’t do this part anymore but she doesn’t like it at all.
I have no idea what causes the network drives to disconnect to begin with. She does use any USB drives at all. As you can see by the screen shot 1 attached, logging back into Novell while still in Windows doesn’t map the drives; this is what I wish I could find out how to fix. If you double click on the network drive in my computer you get screen shot 2.
I really don’t have much to do on the server side of things—just install the Novell client on the workstations and set the files to save there. I’m not sure what version of Novell server we use, but I’d assume it’s got to be up to date.
Her PC will easily reconnect the connect drives if you restart her PC, but this is not a smooth way of fixing this issue that happens often. Because she has all of her My Documents open from the server, and the server mapping is lost, we can’t re save her documents easily; instead, I have to manually re save her world record of open stuff to the hard drive, and remember which files I saved and where to reopen them for her.
I’ve made sure to turn off the power saving dealing w/ the NIC card, windows auto update disabled, made sure NAV corporate doesn’t scan network drives, got the latest driver for the NIC (Intel d82566dm-2). I’ve un installed & re installed the Novell client still does that same. There is the HP scanner software but I disabled the auto update in there too. I’ve done little things such as used registry cleaner w/ ccleaner and defragged the drive but not much else I can think of. There are other PCs of this same model used in the college, but off hand I can’t think of one that still has XP on it.
I haven’t done the whole PC over again from scratch w/ XP, but this PC doesn’t have any other problems except this one. This lady takes her PC as her livelihood, and if I were to take this PC for a day and redo she’d have to take the day off.
Her PC is an HP 5800 Microtower, Intel Core 2 Duo 3.0ghz, 4.0gig RAM, Windows XP SP 3, and the latest Novell client release for XP; something like RCi I believe.
This lady does have a UPS, and the PC is set to hibernate mode when it loses power and runs from the UPS, but there are times the UPS records shows it hasn’t activated but the drives are still disconnected.
I think the answer for this is to redo the PC & put Windows 7 on it. There are a few other people that have the Novell drives disconnect for whatever reason, but these people have Windows 7, and I’m able to use the Novell login within Windows to get the drives back again, which saves a lot of trouble.
I’ve mentioned the Windows 7 idea to the lady many times but she doesn’t want to do it; says she is used to the Windows she works w/.
There may be some re connect time interval setting in the client I need to change or some kind of file caching, but I’m pretty much out of ideas on what else to try on this one.
I’m not really out for an absolute fix to make the drives never disconnect again, but what I’d like to find a fix for is how to make the Novell login re map the drives as it does in Windows 7. Maybe this is some registry setting in XP that causes the drives not to re map?
I’d think there is someone out there that has had the same problems/experiences with this issue.
Thanks for any ideas