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Internal email ending up in spam folder

Posted on 2011-02-21
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Last Modified: 2012-05-11
I have one user (User A) who is getting email from another user (User B) in the spam folder.  All users are running Outlook 2007 and we are on an Exchange 2010 mail server.  The email in question is sent internally.  Only User A is receiving the email from User B in the spam folder.  Everyone else receiving email from User B is receiving it just fine.  User A is receiving email from other users in the company fine as well.

Can anyone help point me in the right direction?  Is this an Outlook or an Exchange issue?
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Question by:perk83
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mooodiecr earned 1000 total points
ID: 34944972
well my first thought, is never trust the end user and check manually to make sure that the UserA did not somehow get unintentionally added to a block senders or spam filter by UserA.   I have had that happen several times and the user will swear up and down that they checked there and didn't see it or didn't do it.

And this is probably an outlook issue but the settings will be stored on the Exchange server so a new profile, at least at this point, would not help troubleshooting.
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by:Amit
Amit earned 1000 total points
ID: 34945242
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Author Closing Comment

by:perk83
ID: 35075648
The issue seems to only be with one user so I disabled the anti spam in her Outlook and everything has been fine since.  I am going to split the points as I appreciate the help from both of you.
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