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can't access online files when online from a remote location when some files are set to be available offline

Posted on 2011-02-21
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Last Modified: 2012-05-11
Here is the following scenario:

I have a laptop with Windows 7 32 bit that has multple network drives mapped.  Under one of the network drives, several folders are set up to be available offline (and some under this network drive are not set up to be available offline).  When the computer is on the corporate LAN, the user is able to open the folders that are set up to be available offline and can access the folders that are not set up to be available offline.  However, when the user is out of the office and connects to the network with a VPN, the user can only access the folders under this network drive that are set up to be available offline. The other folders under this network drive have a faint gray "X" next to them and if you click on one of these folders, you get the following error message: This file is currently not available for use on this computer. However, the user can access folders (that are not set up for offline use) under other network drives that are mapped to the same file server.  In a nutshell, if the user makes some folders available offline under a given network drive, they can only access these folders under this drive when they are outside of the office even if they are connected to the VPN.  If they don't make any folders available offline under a given network drive, they can access all folders under this network drive when connected to the vpn.

The file server is Windows Server 2008 R2 64bit.

Thanks for your help.
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Question by:drock1978
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Accepted Solution

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drock1978 earned 0 total points
ID: 34947062
I figured out how to resolve this problem.  You have to click ont the "Work Online" button in Windows Explorer.  By default when you are on a slow connection (and even if you are logged into a VPN), Windows will default to working offline.
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Author Closing Comment

by:drock1978
ID: 34947069
Ticket closed.  See above solution.
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