philsimmons
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Internet Explorer 8 Hangs - Firefox won't terminate process
I am running WIndows 7 - 64-bit. I thought my problem was solved, but it turns out that my Internet Explorer version 8 still hangs every time I (or a program/link) tries to open it. I can directly open the Internet Explorer 64-bit version on my system, but most of the links and programs that try to open the browser default to the 32-bit version (both are on my system).
When I try to use Firefox the browser opens fine, except that after I close it - and then try to open it again - I get a message that the program is still running. Then I have to go into my Task Manager to terminate the Firefox process before it will open again. This seems to be a separate and unrelated problem to the Internet Explorer issue, but since they are both browsers and the problem occurred at the same time I thought I should mention it.
I think that if I make the 64-bit version of Internet Explorer the default browser on my system the problem might be solved. I already tried the previously recommended solutions regarding eliminating potential conflicting start-up programs, although I can't get into IE 32-bit to make sure that the add-ons are all disabled. How can I get into the program to disable the add-ons, or (as an alternative solution) how can I make the 64-bit IE or Firefox my default browsers?
Thanks,
Phil
When I try to use Firefox the browser opens fine, except that after I close it - and then try to open it again - I get a message that the program is still running. Then I have to go into my Task Manager to terminate the Firefox process before it will open again. This seems to be a separate and unrelated problem to the Internet Explorer issue, but since they are both browsers and the problem occurred at the same time I thought I should mention it.
I think that if I make the 64-bit version of Internet Explorer the default browser on my system the problem might be solved. I already tried the previously recommended solutions regarding eliminating potential conflicting start-up programs, although I can't get into IE 32-bit to make sure that the add-ons are all disabled. How can I get into the program to disable the add-ons, or (as an alternative solution) how can I make the 64-bit IE or Firefox my default browsers?
Thanks,
Phil
control panel / internet options / manage addons
and it is recommended for compatibility to use ie 32 bit
ASKER
ve3ofa,
Thanks for the prompt reply. Attached is a list of the only add-ons listed. They are all Microsoft. Is there any that could be causing the problem or that I should disable?
Thanks,
Phil Addons.doc Addons.doc
Thanks for the prompt reply. Attached is a list of the only add-ons listed. They are all Microsoft. Is there any that could be causing the problem or that I should disable?
Thanks,
Phil Addons.doc Addons.doc
ASKER CERTIFIED SOLUTION
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I found a really well laid out intelligent troubleshooting guide that I have used to successfully identify problems with IE8 on Vista and Win786/64. Hopefully you can follow it through and see if it helps you to identify the issue:
http://www.brighthub.com/computing/windows-platform/articles/44681.aspx
Good luck.
http://www.brighthub.com/computing/windows-platform/articles/44681.aspx
Good luck.
ASKER
I think part of my problem may have been too many temporary files uncleaned. Thanks.