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Internet Explorer 8 Hangs - Firefox won't terminate process

Posted on 2011-02-21
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Last Modified: 2012-05-11
I am running WIndows 7 - 64-bit.  I thought my problem was solved, but it turns out that my Internet Explorer version 8 still hangs every time I (or a program/link) tries to open it.  I can directly open the Internet Explorer 64-bit version on my system, but most of the links and programs that try to open the browser default to the 32-bit version (both are on my system).  

When I try to use Firefox the browser opens fine, except that after I close it - and then try to open it again - I get a message that the program is still running.  Then I have to go into my Task Manager to terminate the Firefox process before it will open again.  This seems to be a separate and unrelated problem to the Internet Explorer issue, but since they are both browsers and the problem occurred at the same time I thought I should mention it.

I think that if I make the 64-bit version of Internet Explorer the default browser on my system the problem might be solved.  I already tried the previously recommended solutions regarding eliminating potential conflicting start-up programs, although I can't get into IE 32-bit to make sure that the add-ons are all disabled.  How can I get into the program to disable the add-ons, or (as an alternative solution) how can I make the 64-bit IE or Firefox my default browsers?

Thanks,

Phil
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Question by:philsimmons
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Expert Comment

by:David Johnson, CD, MVP
ID: 34946635
control panel / internet options / manage addons
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 34946673
and it is recommended for compatibility to use ie 32 bit
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Author Comment

by:philsimmons
ID: 34946802
ve3ofa,

Thanks for the prompt reply.  Attached is a list of the only add-ons listed.  They are all Microsoft.  Is there any that could be causing the problem or that I should disable?

Thanks,

Phil Addons.doc Addons.doc
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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David Johnson, CD, MVP earned 500 total points
ID: 34946868
I assume you've tried this iexplore -extoff and also running firefox in safe mode
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Expert Comment

by:dailypcguy
ID: 34946874
I found a really well laid out intelligent troubleshooting guide that I have used to successfully identify problems with IE8 on Vista and Win786/64. Hopefully you can follow it through and see if it helps you to identify the issue:
http://www.brighthub.com/computing/windows-platform/articles/44681.aspx
Good luck.
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Author Closing Comment

by:philsimmons
ID: 34947086
I think part of my problem may have been too many temporary files uncleaned.  Thanks.
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