Internet Explorer 8 Hangs - Firefox won't terminate process

I am running WIndows 7 - 64-bit.  I thought my problem was solved, but it turns out that my Internet Explorer version 8 still hangs every time I (or a program/link) tries to open it.  I can directly open the Internet Explorer 64-bit version on my system, but most of the links and programs that try to open the browser default to the 32-bit version (both are on my system).  

When I try to use Firefox the browser opens fine, except that after I close it - and then try to open it again - I get a message that the program is still running.  Then I have to go into my Task Manager to terminate the Firefox process before it will open again.  This seems to be a separate and unrelated problem to the Internet Explorer issue, but since they are both browsers and the problem occurred at the same time I thought I should mention it.

I think that if I make the 64-bit version of Internet Explorer the default browser on my system the problem might be solved.  I already tried the previously recommended solutions regarding eliminating potential conflicting start-up programs, although I can't get into IE 32-bit to make sure that the add-ons are all disabled.  How can I get into the program to disable the add-ons, or (as an alternative solution) how can I make the 64-bit IE or Firefox my default browsers?

Thanks,

Phil
philsimmonsAsked:
Who is Participating?
 
David Johnson, CD, MVPConnect With a Mentor OwnerCommented:
I assume you've tried this iexplore -extoff and also running firefox in safe mode
0
 
David Johnson, CD, MVPOwnerCommented:
control panel / internet options / manage addons
0
 
David Johnson, CD, MVPOwnerCommented:
and it is recommended for compatibility to use ie 32 bit
0
Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

 
philsimmonsAuthor Commented:
ve3ofa,

Thanks for the prompt reply.  Attached is a list of the only add-ons listed.  They are all Microsoft.  Is there any that could be causing the problem or that I should disable?

Thanks,

Phil Addons.doc Addons.doc
0
 
dailypcguyCommented:
I found a really well laid out intelligent troubleshooting guide that I have used to successfully identify problems with IE8 on Vista and Win786/64. Hopefully you can follow it through and see if it helps you to identify the issue:
http://www.brighthub.com/computing/windows-platform/articles/44681.aspx
Good luck.
0
 
philsimmonsAuthor Commented:
I think part of my problem may have been too many temporary files uncleaned.  Thanks.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.