Symantec Enpoint Protection 11 Causing Backups to Take Longer

Posted on 2011-02-21
Last Modified: 2013-12-09
I'm using Commvault 8 to backup Windows 7 workstations.  I've been noticing that incremental backups are backing up GB's worth of files and I know that these files have not been changed.  I suspect that Symantec AV 11 is touching these files at night but I can't find a place where there might be a scan scheduled.  

Question by:LarsArvidson
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LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 34946729
You need to look at the policies set for those workstations in the Symantec Endpoint Protection management console.  This is the only place that you'll be able to see what global scan settings have been used. The scan settings, IIRC, are included in the Antivirus policy settings.

Author Comment

ID: 34946760
I set all of these instances of Symantec as Unmanaged clients.  Where would I check these settings?  
LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 34946795
OK, if they're unmanaged, then the setting is local to the workstation. Open the SEP client on the workstation, click Scan for Threats. This will show you any scheduled scans. You can also check the scan log by clicking View Logs. Then click the View Logs button next to Antivirus and Antispyware Protection and select the Scan Log. However, I'm a bit skeptical that this is really the cause of your backup issue.  I have SEP scanning files on servers regularly and I don't see any effect on the backups.
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Author Comment

ID: 34946829
Thanks for the info.  I don't have any scheduled scans and I even noticed that Symantec wasn't installed on one of my workstations so that kind of rules out the AV possibility.  

LVL 30

Expert Comment

by:Sudeep Sharma
ID: 34956726
So, are you ruling out the role of SEP 11 from causing the backup to take longer now?


Author Comment

ID: 34998287
Yes.  I'll be working with Commvault today to resolve this issue.  I'll post a fix when we find one.  

Accepted Solution

LarsArvidson earned 0 total points
ID: 35181854
It turns out that Commvualt doesn't play nicely with Windows 7 when backing up the system state.  For some reason it tries to back up the entire system state every time and for some reason it backs up 30-40 GB even though Windows doesn't really take up that much space.  

Author Closing Comment

ID: 35221172
found answer

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