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HP P400i in 1783 lock-up state

Posted on 2011-02-21
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Last Modified: 2012-06-21
I have a HP BL480c with a P400i controller that is "new to me", and when booting I get a "1783-Slot 0 Array controller is in a lock-up state due to a hardware configuration failure. (Controller is disabled until this problem is resolved)."

I have tried removing the controller and booting (obviously no error), then reinstalling it and booting with the same resulting error. There is no battery on the controller. I tried the SmartStart 8.60 x64 CD but it tells me there are no controllers (i assume because it's disabled). I have been trying to use the SmartUpdate 9.20(b) DVD to update the controller firmware, but when i do an interactive session it only shows options for a linux box.  However, if i explore the DVD on another BL480c i can go to \HPFWUP920B\HP\SWpackages and run cp013970.exe (which is the Online ROM flash for the P400i) and it tells me it's installed and up to date on that machine, which i booted from the DVD to update before initial OS install.  I have a couple other "new to me" BL480c's and have tried swapping the controllers and continue to get the same error.

Any help is very appreciated!
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Question by:jphtech
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by:
nobus earned 250 total points
ID: 34949538
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by:Randy_Bojangles
ID: 34950218
I think its a HP warranty job to swap out the controller - I assume the Blade has warranty and/or a Care Pack?
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by:andyalder
andyalder earned 250 total points
ID: 34950952
You say you've swapped the controller but have you just swapped the cache? The controller is built onto the hard disk backplane, item 5 in the illustrated parts catalog in the MSG - http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00718745/c00718745.pdf
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by:jphtech
ID: 34964487
We have swapped the cache as well as the controller. We are ordering replacement cache as it is the consensus that that is the most likely cause. Unfortunately all hardware is used and not "known good" and I cannot bring any of the others offline right now for testing. So new parts it is.  Thanks for your assistance.
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