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Outlook 2010 junk mail problem

Posted on 2011-02-21
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Last Modified: 2012-05-11
I cannot get mail defined as junk to automatically go to the junk folder.  If I right click on a such an item in my inbox, and got Junk> Block Sender, THEN it puts in the junk folder--but only that one time.  Meanwhile, doing that does NOT add that email address to the blocked senders list in Junk E-mail Options screen--like it used to in Outlook 2003.

So, I tried completely deleting my long list of blocked senders, and then started adding junk email addresses manually, but Outlook still seems to ignore them.  For one particular sender I've been watching, I added these two lines to the blocked senders list:

@taipanpublishinggroup.com
taipan@taipanpublishinggroup.com

But those emails still keep coming in to my inbox rather than the junk mail folder.

In case it matters, here are the current settings on the Junk E-mail Options screen:

Options tab: The top bullet is selected, for "No automatic fileter, mail from blocked senders is still move to the junk email folder."  And, the box is checked for "Disable links and other functionality in phishing messages."

Safe senders tab: empty.

Safe recipients tab: empty.

Blocked senders tab: I have tried it with my full list I've used over the years, and I've tried it with just a few hand-keyed entries such as those above.

International tab: nothing specified.

Here is a bit of background, in case this helps: for years I was using Outlook 2003, and all the junk mail features worked great.  But one day it started ignoring my junk mail, instead putting them in the inbox (just like it's doing now).  I did not know why at the time, so I upgraded to Office 2010 thinking that would magically solve my problems (which is hasn't).  I think what I did back then--but I'm not sure--was to mistakenly choose "Add recipient to safe recipients list", presumably meaning that anything coming in to me would be OK.  After I upgraded to 2010, I saw that the safe recipients list had my address in it, so I removed it.

And I'm still getting junk mail in my inbox.  Any ideas what I can do to solve this problem?  TIA
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Question by:sasllc
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by:sasllc
ID: 34946942
I've also noticed that it is putting a few--very few--emails into the junk mail folder, but they are from senders that are not defined as blocked senders.   In fact, at this time NO ONE is defined as a blocked sender except for that taipanpublishinggroup that I defined manually, as mentioned above.  But five minutes ago I got an email from Hotwire that went directly to junk.  How can this be?
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Jackie Man earned 500 total points
ID: 34950897
From time to time, Microsoft will issue a patch for junk mail filter update for outlook. If you do windows update automatically, you will get the latest definition for junk mail filter. For details, please see the link below.

http://www.howto-outlook.com/news/junkfilterupdate-2011-02.htm
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by:sasllc
ID: 35094172
Unfortunately, that did not help, presumably because I was not trying to use the junk the mail filter.  Instead, I was manually picking and choosing which ones I considered to be junk.

Ultimately the only way I got this to work was by adding new "rules", i.e. a completely different approach.  
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Expert Comment

by:technosavy
ID: 37204384
I have the same problem with several users; their all current with updates but the blacklist is ignored. Rules could be a work around but more tedious task.
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