Outlook 2010 junk mail problem
Posted on 2011-02-21
I cannot get mail defined as junk to automatically go to the junk folder. If I right click on a such an item in my inbox, and got Junk> Block Sender, THEN it puts in the junk folder--but only that one time. Meanwhile, doing that does NOT add that email address to the blocked senders list in Junk E-mail Options screen--like it used to in Outlook 2003.
So, I tried completely deleting my long list of blocked senders, and then started adding junk email addresses manually, but Outlook still seems to ignore them. For one particular sender I've been watching, I added these two lines to the blocked senders list:
But those emails still keep coming in to my inbox rather than the junk mail folder.
In case it matters, here are the current settings on the Junk E-mail Options screen:
Options tab: The top bullet is selected, for "No automatic fileter, mail from blocked senders is still move to the junk email folder." And, the box is checked for "Disable links and other functionality in phishing messages."
Safe senders tab: empty.
Safe recipients tab: empty.
Blocked senders tab: I have tried it with my full list I've used over the years, and I've tried it with just a few hand-keyed entries such as those above.
International tab: nothing specified.
Here is a bit of background, in case this helps: for years I was using Outlook 2003, and all the junk mail features worked great. But one day it started ignoring my junk mail, instead putting them in the inbox (just like it's doing now). I did not know why at the time, so I upgraded to Office 2010 thinking that would magically solve my problems (which is hasn't). I think what I did back then--but I'm not sure--was to mistakenly choose "Add recipient to safe recipients list", presumably meaning that anything coming in to me would be OK. After I upgraded to 2010, I saw that the safe recipients list had my address in it, so I removed it.
And I'm still getting junk mail in my inbox. Any ideas what I can do to solve this problem? TIA