Panasonic KX-TVA Email Setup

Hello, our clients phone vendor came in and setup their phone system to send vmails out as an email attachment. Just last week we replaced their entire network with a new domain and servers. Since then, we can't get the phone system to email anymore. We figured it would be as simple as having the vendor change the IP of the exchange server in the phone system email setup. However that didn't work. We even setup the email server to allow relaying from the phone system's IP address. Still nothing. Finally we went in and told the phone system to authenticate to the mail server using a domain account. STILL nothing. Is there something we could be missing here? The phone vendor is of no help. What is strange is that the old mail server was not setup to allow relaying from the phone system so I have no clue how it was working originally. The client is using a Panasoic KX-TVA200 Phone system. I've also attached a few pages from the manual that show you how to setup the email portion. Its pretty straing forward.

We are using an exchange 2007 server.

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Alan HardistyConnect With a Mentor Co-OwnerCommented:
I would disable TLS and only allow Anonymous users and that should allow you to get the Panasonic system sending emails.
Alan HardistyCo-OwnerCommented:
You will need to allow relaying via a newly created Receive Connector and the following link will guide you on how to create the Connector and the authentication methods to use:
StarfishTechAuthor Commented:
I believe we did do this - we just did it through the Management Console instead. Here is our setup. See attechments.

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