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nataqFlag for United States of America

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Why Tiff's will not display in Microsoft document image writer but with Windows picture and fax viewer

Hello everyone,

I have seen this issue come up too many times, and I would like to fix the issue permanently!  What happens is when a user opens a TIFF image, it uses their default TIFF viewer software which is either Microsoft Document image writer or Windows picture and fax viewer.  In some situations the image will open all blurred or blobbed up which is impossible to read, but if opened in a different TIFF viewer you can see the TIFF just fine. This issue is happening with Windows XP professional PC's with SP3.

I have tested this on other users and it will work fine in both TIFF viewers.  I can also reproduce the same issue in some cases with other users/PC's.  I have done some research and Microsoft updates have been some of the leading cause to replace their default TIFF viewer to a different TIFF viewer, but I have not seen anything relating to this issue.  We are using WSUS to deploy our updates, which should be consistent across the board on any updates that have been deployed.

Thanks
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Kruno Džoić
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maybe picture have different extension, tif and tiff , and you must associate all extension with same program
if ms doc image doc viewer needs to be reinstall with all components from office installation package & need to reassociate the filetype
whichever is installed "last" tends to re-take the file associations.  If someone later installs Photoshop or Windows Live PhotoGallery or a photoeditor bundled on a digital camera bundled software CD then it could become associated.
Since sometimes people or something triggers a "repair" of MSOffice and then it's the "app" bundled in Office that will often then "re-take" the default association.  If you don't need the document image writer consider omitting / de-selecting it in setup.
http://ask-leo.com/what_if_i_want_windows_picture_and_fax_viewer.html
http://www.realgeek.com/forums/kodak-easyshare-replaced-mspicture-and-fax-viewer-161599.html
http://www.kellys-korner-xp.com/xp_tweaks.htm scroll down to number 80  
http://forum.soft32.com/win4/Restoring-Windows-Picture-Fax-Viewer-Default-ftopict208556.html
http://support.microsoft.com/kb/329270
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ocanada_techguy
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Thanks for the responses, I have fixed the issue by updating Office 2003 to SP3.  If I run into this issue with Office 2003 SP3 installed, I will consider this fix.

Thanks again