Why MS doc files are hidden in server ? Urgent !!!
Posted on 2011-02-21
We receive complaints from enduser stating that their files are hidden from the file server. In our first attempt, we scan for viruses but nothing unusual. Then we checked the folder one by one. Some files are there, but then we realised that all ms document files are missing, ie with extension .docx. This is very strange because it only hide docx file.
Another user try to open docx file, but can't find the file. Then she attempt to open "Recent document" and it succeeded. If we check the file thru file browser, it is not there. Then we ask her to save the file "without changing the filename", then it display "file already exist". Then she save with new filename. When we checked the folder directly from the server where she saved the file, same folder of her old doc file, we can see new file the one she saved.
Our server is using windows 2008. The folder are shared to all endusers and we had given them rw access to the folder.
I believe the docx file are still there, it is just hidden from us to see. Why ? How can we extract the files.
What we did now is to backup all folders and try to restore to w2003 server, if there is any luck to see all the files.