Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook 2010 can't send email

Posted on 2011-02-21
6
Medium Priority
?
1,093 Views
Last Modified: 2012-05-11
Outlook 2010 has been installed and working fine for months. Now it can't send outgoing email.

When I click send/receive the message appears in the Outbox.
The status line reads "Sending 1 of 7" but there is only 1 message in the outbox.

Tried running Inbox repair tool with no happiness.

Thank you in advance for your help.

Bob
0
Comment
Question by:Rwardlow
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 10

Expert Comment

by:ChopperCentury
ID: 34948110
Have you verified that your external SMTP or POP address is still correct?
0
 
LVL 2

Expert Comment

by:youngstr11
ID: 34948137
If your using AVG try disabling

http://social.answers.microsoft.com/Forums/en-US/outlooksend/thread/198dd736-4189-4340-a959-f1acc61b1305

If that's not it I would try to clear your outbox then try to send just a simple text email.
0
 
LVL 6

Expert Comment

by:Kris Montgomery
ID: 34948221
I wish I could say I know what the issue is, but I know what resolved it for us.  Just to clear out any issues with your profile, delete and recreate it.  5 min fix.

I know it will not pinpoint the issue, but it will definitely tell you if it is just a strange Outlook issue or the configuration.

Also, have you tried creating your profile on another computer or another user profile on the same computer?  You might try that too. I have had to recreate an entire user profile before because Office was acting strange.

Thanks.
mug
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:Rwardlow
ID: 34948260
Chopper: Yes, SMTP and POP are correct

Youngstr11: Not using AVG, but I am checking all the suggestions in the link you provided. Thanks

muganthony: I will try to delete and recreate the profile.

Thanks all

0
 
LVL 1

Accepted Solution

by:
Rwardlow earned 0 total points
ID: 34970992
After further investigation I found out that the problem was resolved if the user stopped using his Verizon Mobile Broadband and connected his laptop using WiFi or a wired connection.

Verizon claimed that they don't block any ports. SMTP was handled on port 3535.

Changing to port 80 for SMTP fixed the problem and Outlook will send using Mobile Broadband, WiFi or wired connections.

Thank you all for your suggestions

Bob
0
 
LVL 1

Author Closing Comment

by:Rwardlow
ID: 35005151
I had to accept my own solution since changing ports was not one of the solutions provided. Sorry guys.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

661 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question