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Dell V305W printing dilemma

Posted on 2011-02-21
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Last Modified: 2012-05-11
Hi all,

I have a Dell V305W printer which works just fine in wireless mode with a windows vista 32 bit machine, but won't work wired with a USB wired connection from a windows 64 bit computer.  I've installed a couple of drivers (R264821 and R237071) and it will print 15% then stop.  It will scan just fine to the computer but it won't print what's been scanned.

I've tried to install and reinstall the drivers and rebooted both the printer and the computer several times, but still to no avail.  I've tried different USB cables, again with no luck.  I'm thinking that the 64 bit drivers are involved in the problem, but I don't know what the solution is.

Thanks for your help.
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Question by:hbradymfi
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8 Comments
 
LVL 7

Expert Comment

by:relliott66
ID: 34948413
Just out of curiousity - when it is wired, have you run the print test?  Does it fail there as well?  Have you tried turning off the wireless functionality just to test?
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LVL 11

Expert Comment

by:yelbaglf
ID: 34948452
Try disabling bi-directional printing under the ports tab of the printer properties.  Also, verify that you have the latest firmware.  If not, then I would recommend updating it.  What happens when just printing a test page from the printer's properties window?

Lastly, do you have another 64-bit machine to test printing to this printer via USB?  Does the printer show any errors when unsuccessful, or does it still look to be in 'Ready' status?
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Author Comment

by:hbradymfi
ID: 34948601
Hi Relliott66 - The print test fails when wired.  Turning off the wireless functionality doesn't seem to impact the printing.  I should also mention that I did try to set-up the drivier using wireless settings instead of the wired USB without any luck.

Hi Yelbaqlf - I tried to disable the bi-directional printing, but that caused an entire failure of the printer set-up.  One of the first things I did was to upgrade the firmware, which was done without any issue or warning message.  On a windows 7 64 bit machine, the drivers downloaded from windows update and printed without an issue (through a USB cable).  I'll see if I can locate another 64 bit vista machine to test with.

Thanks you two.
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LVL 3

Expert Comment

by:acpang
ID: 34948715
use the Vista 64-bit drivers from the manufacturer (not the microsoft ones)
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Author Comment

by:hbradymfi
ID: 34948779
Hi Acpang - I've tried Dell's drivers to no success on this machine, but I have had success with microsoft's drivers on a win 7 and a vista 64 bit machine.  Although you recommend against it, I'm going to try and see if this is the solution.

Thanks,
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Accepted Solution

by:
hbradymfi earned 0 total points
ID: 34948875
Hi all - Thanks for your suggestions.  The real solution was to disable McAfee firewall.  For some reason it was blocking communication with the printer.  I used the Windows Update drivers in this last install.  I may be brave and update to the Dell drivers in a while, but if the Windows drivers work for now, that might be the solution.

Thanks again
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LVL 7

Expert Comment

by:relliott66
ID: 34964403
Thanks for posting the resolution.  Glad you got it figured out :)
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Author Closing Comment

by:hbradymfi
ID: 34986625
I ended up solving my own problem, however the other solutions should be considered for problems with printer drivers they were tangentially helpful in arriving at the ultimate solution
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