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Blackberry Enterprise Express installation problem

Posted on 2011-02-21
Last Modified: 2012-05-11
Installing Black Berry Enterprise Server Express on an SBS 2011 Standard server. Can anyone tell me how to start resolving these? I get the retry/abort/ignore and can't go any further.

I applied all the available SBS 2011 updates. This is a clean SBS 2011 install on a new server.  Thank you in advance!
Question by:dgrenda
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 34948550
Please Click Next and continue.
LVL 25

Expert Comment

ID: 34950074

It seems to be missing CDO.dll - is Exchange installed?



Author Comment

ID: 34951326
Exchange 2010 is installed but not configured for any email accounts yet.

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Author Comment

ID: 34951331
I can't click next. I get the retry/abort/cancel message.

Author Comment

ID: 34951349
Sorry I should have put all this in one comment.

That looks like a LOT of stuff I'm missing.  Is that unusual? OR is that just information and warnings mostly?

Expert Comment

ID: 34951356
do you have the mapi client installed on the BES server ?

Author Comment

ID: 34951433
I'm not sure? How do I tell that?

Accepted Solution

jrojas1213 earned 500 total points
ID: 34951492
I just installed BES express and I read that the mapi client was one of  the pre requisites when I installed it on my dedicated server for exchange 2003. I know I was also prompted during the installation that it did not recognize that the mapi client was installed, so I installed it after I was done with BES AND IT TOOK ABOUT 1 Min to install.  go on blackberry website and read the documentation they even have a flash video which walks you through the installation process.  you also get 1 free tech support ticket if you cant resolve it assuming that you dont have a maintenance contract with RIM


Author Closing Comment

ID: 34957242
Follow the video tutorial to the exact letter and the installation will go fine.

Everything seems to have installed properly.

Thanks to all involved for your help!

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