Solved

Windowa 7 Update Problem

Posted on 2011-02-21
11
496 Views
Last Modified: 2012-05-11
Hello
I am facing the following problem.
My boss computer cant install the update KB976902. While trying to install it through windows update or manual installation i am getting the error 80073712
I ve tried whatever suggestions i found on the net but didint work.
My last hope is to reformat it but i dont want to do it if there is another option that might help me.
If i dont install the above update i wont be able to install any future updates.
0
Comment
Question by:Airtrans
  • 6
  • 3
  • 2
11 Comments
 
LVL 3

Expert Comment

by:Dave4125
ID: 34948500
The WMI may be corrupt. Go to Start > Run and type in services.msc and press [Enter]. Then Stop the Windows Management Instrumentation service. Go to C:\Windows\System32\wbem and rename the Repository folder. Then Start the Windows Management Instrumentation service. Try installing the update again.
0
 

Author Comment

by:Airtrans
ID: 34948515
This will not F*** up my windows?
0
 
LVL 3

Expert Comment

by:Dave4125
ID: 34948526
No, it will recreate that folder and its contents when the service is started back up. You may also want to perform a System File Check afterwards. Go to Start and type cmd in the Search field. Right-click on the Command Prompt and choose Run as administrator. Click [Yes]. Then type in sfc /scannow and press [Enter].
0
 
LVL 30

Expert Comment

by:ded9
ID: 34948548
Run system readiness tool. I hope you have win7 32 bit. After running this tool restart the computer and then install the update.

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44E15787-66B0-4E9C-9C3B-1FC9EA40F69F



Ded9
0
 

Author Comment

by:Airtrans
ID: 34948624
Its windows 7 64bits i did it but didn't work
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 30

Expert Comment

by:ded9
ID: 34949353
For 64 bit

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914FBC5B-1FBA-4BAE-A7C3-D2C47C6FCFFC

After running this tool upload the checksur.log. Dont worry small issue will get fixed.

    * %SYSTEMROOT%\Logs\CBS\CheckSUR.log
    * %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log



Ded9
0
 

Author Comment

by:Airtrans
ID: 34949433
I tried that too without any results.
0
 
LVL 30

Expert Comment

by:ded9
ID: 34949455
Pl upload the two files

* %SYSTEMROOT%\Logs\CBS\CheckSUR.log
* %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log


Ded9
0
 

Author Comment

by:Airtrans
ID: 34949478
Okay when i go back to my boss pc i will send them
0
 

Accepted Solution

by:
Airtrans earned 0 total points
ID: 35156651
Finally i formatted it.
0
 

Author Closing Comment

by:Airtrans
ID: 35187284
After formatting it everything works fine.
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows 7 restore - won't recognize media 6 34
factory reset 9 63
pass a variable from a list to a batch file using psexec 11 46
pre-selecting applications in MDT 7 15
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now