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Windowa 7 Update Problem

Posted on 2011-02-21
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Medium Priority
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Last Modified: 2012-05-11
Hello
I am facing the following problem.
My boss computer cant install the update KB976902. While trying to install it through windows update or manual installation i am getting the error 80073712
I ve tried whatever suggestions i found on the net but didint work.
My last hope is to reformat it but i dont want to do it if there is another option that might help me.
If i dont install the above update i wont be able to install any future updates.
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Question by:Airtrans
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11 Comments
 
LVL 3

Expert Comment

by:Dave4125
ID: 34948500
The WMI may be corrupt. Go to Start > Run and type in services.msc and press [Enter]. Then Stop the Windows Management Instrumentation service. Go to C:\Windows\System32\wbem and rename the Repository folder. Then Start the Windows Management Instrumentation service. Try installing the update again.
0
 

Author Comment

by:Airtrans
ID: 34948515
This will not F*** up my windows?
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LVL 3

Expert Comment

by:Dave4125
ID: 34948526
No, it will recreate that folder and its contents when the service is started back up. You may also want to perform a System File Check afterwards. Go to Start and type cmd in the Search field. Right-click on the Command Prompt and choose Run as administrator. Click [Yes]. Then type in sfc /scannow and press [Enter].
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LVL 30

Expert Comment

by:ded9
ID: 34948548
Run system readiness tool. I hope you have win7 32 bit. After running this tool restart the computer and then install the update.

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44E15787-66B0-4E9C-9C3B-1FC9EA40F69F



Ded9
0
 

Author Comment

by:Airtrans
ID: 34948624
Its windows 7 64bits i did it but didn't work
0
 
LVL 30

Expert Comment

by:ded9
ID: 34949353
For 64 bit

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914FBC5B-1FBA-4BAE-A7C3-D2C47C6FCFFC

After running this tool upload the checksur.log. Dont worry small issue will get fixed.

    * %SYSTEMROOT%\Logs\CBS\CheckSUR.log
    * %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log



Ded9
0
 

Author Comment

by:Airtrans
ID: 34949433
I tried that too without any results.
0
 
LVL 30

Expert Comment

by:ded9
ID: 34949455
Pl upload the two files

* %SYSTEMROOT%\Logs\CBS\CheckSUR.log
* %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log


Ded9
0
 

Author Comment

by:Airtrans
ID: 34949478
Okay when i go back to my boss pc i will send them
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Accepted Solution

by:
Airtrans earned 0 total points
ID: 35156651
Finally i formatted it.
0
 

Author Closing Comment

by:Airtrans
ID: 35187284
After formatting it everything works fine.
0

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