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Activesync stopped working on Exchange 2003 server, gone in IIS

Posted on 2011-02-21
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Last Modified: 2012-05-11
Ok maybe I'm reaching but maybe someone can shed some light on this for me

Have 2 Exchange Servers, a 2010 SP1 and a 2003....90% of the mailboxes that use activesync for phones and owa are one the 2003 server.  We also activesync and owa setup on the 2010 server under a different url.

Tonight at 8pm active sync stopped working on the 2003 server.  Looked in IIS on the 2003 server and no entries at all for activesync...

I guess this may sound silly..but...can Exchange 2010 activesync services actually go out and kill a earlier version in 2003?


Grasping for straws a bit as have no idea why activesync decided to give up the ghost on the 2003 front end server...nothing in logs at all to explin anything....both servers have had their activesync services running just fine with each other for over a month.....only thing different is a bunch of updates were installed this morning,,,,but I wouldnt think they would kill anything plus this issue happened hours after those updates


Ok well I know its a shot in the dark but maybe someone might know



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Question by:BlueGoose
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Accepted Solution

by:
vagedis123 earned 250 total points
ID: 34948727
http://support.microsoft.com/kb/883380

This should fix it on your 2003 server. You will have your virtual dirs back again.
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Author Comment

by:BlueGoose
ID: 34950750
Let me ask this...my virtual directories are there...the active sync one is just blank...doesn't look corrupted...just looks like everything is gone that was in there?  Should I just be able to recreate OWA?active sync without deleting the virtual directories?
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Author Comment

by:BlueGoose
ID: 34951225
Ok I deleted and rebuilt the virt direct per the steps with the metadatabase tools but everything still looks the same...this is on a frontend server btw.....cannot connecto owa, all settings are gone  hmmmmm...if owa is enabled by default on exchane, why cant I get it running?
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LVL 31

Assisted Solution

by:LeeDerbyshire
LeeDerbyshire earned 250 total points
ID: 34952938
Can you find the iis log file entries on the 2003 server that show the user requests for the virtual directory named Microsoft-Server-ActiveSync ?
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Author Comment

by:BlueGoose
ID: 34952989
Is that under C:\windows\system32\logfiles?
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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 34953012
Yes, inside the W3SVC1 folder.  Double-click the latest one (or one that you know was logging when yuo last tried A/S) and it should open in Notepad.  Note that the times at the LHS are in GMT.
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Author Comment

by:BlueGoose
ID: 34953030
ok I see it..what am I looking for?  btw this is on my exchange server, not the front end server...is the one I should be looking at?
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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 34953058
Press F3 and search for the word ActiveSync (it's not case-sensitive), and see if it is found.  But I'd expect it to be in the FE server, assuming that it's not in this one.
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Author Comment

by:BlueGoose
ID: 34953068
yes it is all over the place in the log
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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 34953091
Can you paste here for us the most recent line containing it (i.e. nearest the end of the file), and the following 10 or so lines?
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Author Comment

by:BlueGoose
ID: 34953289
2011-02-22 02:03:25 10.10.1.9 PROPFIND /exchange/user@domain.com/Inbox - 80 ourdomain\user 192.168.1.10 Microsoft-Server-ActiveSync/6.5.7638.1 - 207 0 0
C:\WINDOWS\system32\inetsrv
2011-02-22 02:14:20 10.10.1.9 GET /exchange/user2'cool/ Cmd=navbar 80 ourdomain\CWM 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/5.0+(iPhone;+U;+CPU+iPhone+OS+4_2_1+like+Mac+OS+X;+en-us)+AppleWebKit/533.17.9+(KHTML,+like+Gecko)+Version/5.0.2+Mobile/8C148+Safari/6533.18.5 sessionid=220b7d50-2274-4e62-8fae-1b8d4431894b:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 200 0 0
2011-02-22 02:14:21 10.10.1.9 GET /exchange/user2'cool/Inbox/ Cmd=contents 80 ourdomain\CWM 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/5.0+(iPhone;+U;+CPU+iPhone+OS+4_2_1+like+Mac+OS+X;+en-us)+AppleWebKit/533.17.9+(KHTML,+like+Gecko)+Version/5.0.2+Mobile/8C148+Safari/6533.18.5 sessionid=220b7d50-2274-4e62-8fae-1b8d4431894b:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 200 0 0
2011-02-22 02:14:48 10.10.1.9 POLL /exchange/user3/Calendar - 80 ourdomain\JCS 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1) sessionid=dd2f0d18-08e0-46b1-966a-5e6c534edeec:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 207 0 0
2011-02-22 02:14:48 10.10.1.9 POLL /exchange/user3/Tasks - 80 ourdomain\JCS 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1) sessionid=dd2f0d18-08e0-46b1-966a-5e6c534edeec:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 207 0 0
2011-02-22 02:15:47 10.10.1.9 GET /exchange/user2'cool/Inbox/App+Submission.EML Cmd=open 80 ourdomain\CWM 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/5.0+(iPhone;+U;+CPU+iPhone+OS+4_2_1+like+Mac+OS+X;+en-us)+AppleWebKit/533.17.9+(KHTML,+like+Gecko)+Version/5.0.2+Mobile/8C148+Safari/6533.18.5 sessionid=220b7d50-2274-4e62-8fae-1b8d4431894b:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 200 0 0
2011-02-22 02:15:55 10.10.1.9 POLL /exchange/user3/Inbox - 80 ourdomain\JCS 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1) sessionid=dd2f0d18-08e0-46b1-966a-5e6c534edeec:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 207 0 0
2011-02-22 02:17:32 10.10.1.9 GET /exchange/user2'cool/Inbox/ Cmd=contents&View=Messages&Page=1 80 ourdomain\CWM 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/5.0+(iPhone;+U;+CPU+iPhone+OS+4_2_1+like+Mac+OS+X;+en-us)+AppleWebKit/533.17.9+(KHTML,+like+Gecko)+Version/5.0.2+Mobile/8C148+Safari/6533.18.5 sessionid=220b7d50-2274-4e62-8fae-1b8d4431894b:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 200 0 0
2011-02-22 02:17:55 10.10.1.9 POLL /exchange/user3/Inbox - 80 ourdomain\JCS 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1) sessionid=dd2f0d18-08e0-46b1-966a-5e6c534edeec:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 207 0 0
2011-02-22 02:18:01 10.10.1.9 GET /exchange/user2'cool/Inbox/RE:+App+Submission.EML Cmd=open 80 ourdomain\CWM 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/5.0+(iPhone;+U;+CPU+iPhone+OS+4_2_1+like+Mac+OS+X;+en-us)+AppleWebKit/533.17.9+(KHTML,+like+Gecko)+Version/5.0.2+Mobile/8C148+Safari/6533.18.5 sessionid=220b7d50-2274-4e62-8fae-1b8d4431894b:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 200 0 0
2011-02-22 02:18:36 10.10.1.9 GET /exchange/user3/BuyerDeals######/ Cmd=contents 80 ourdomain\JCS 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1) sessionid=dd2f0d18-08e0-46b1-966a-5e6c534edeec:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 200 0 0
2011-02-22 02:18:36 10.10.1.9 PROPFIND /exchange/user3/BuyerDeals######/ - 80 ourdomain\JCS 192.168.1.10 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1) sessionid=dd2f0d18-08e0-46b1-966a-5e6c534edeec:0x409;+MRHIntranetSpecial=/f5-w-68747470733a2f2f7361707068697265$$ 207 0 0
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Author Comment

by:BlueGoose
ID: 34954235
Found out that it was something else...we were getting connections refused as described in this  article

http://blogs.msdn.com/b/david.wang/archive/2005/09/21/howto-diagnose-iis6-failing-to-accept-connections-due-to-connections-refused.aspx

Thanks to both of you for information that helped us dig and find the true cause

A reboot did fix this issue...I am monitoring log files in C:\windows\system32\logfiles\HTTPERR to for connection refusals..so far none but may have a leak as described in link
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