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Why does my Brother 5370DW and Canon printer lose its Wireless Link Status ?

Posted on 2011-02-21
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Last Modified: 2012-05-11
I have 2 wireless printers that we use on Desktops and laptops.  The desktop PC's are connected to a router.   The Router is connected to a Comcast Cable Modem.    The Laptops connect to the network wirelessly.  Bothe the Desktop PCs and Laptops print wirelessly via the Brother and Canon printer.

Twice now when we went to print from any device nothing would print despite the Printer indicating online.  To make sure the network was available I connected my cell phone to the network and had no issues.  Thus, this told me the network was available wirelessly

When I ran a diagnostic on the Brother printer it said for the Node type that IEEE 802.11 b/g was active.  HOWEVER, the wireless link status was "Failed to Associate".  Both times I had to fix the issue by essentially following the installation steps that normally are done when you first install the printer.  Only when I do this will the printer work.  When I re-install the the wireless link status for the Brother printer says "Link OK, 11g(54Mbps), Receiving Signal = 3, Operating Ch = 6".

What is causing my Wireless Link status to go from "Link OK" to "Failed to Associate"  ?  Note I also have a Xbox that connects via Ethernet to the network.  Could the Xbox be causing the issue.  Struggling for a reason.
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Question by:pbo1
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BITCooler earned 750 total points
ID: 34949165
Do you have good wireless signal strength at the printer?  If it's in a location of your home where your wireless b/g/n has poor signal, that might explain the failure.

Other possibility might be firewall disrupting your commication with printer.
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by:nobus
nobus earned 750 total points
ID: 34949574
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by:pbo1
ID: 35078293
Never quite figured out the issue, but thanks for the suggestion.
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